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Andrea helped us resolve our issue
Andrea helped us resolve our issue
Insurer: Fetch
By: Tony Antoni
Very disappointed that my 3 months new…
Very disappointed that my 3 months new puppy premium is the same as my 10 year old dog. I had to increase the deductible to make it 3 times more in order to get something more acceptable. I am not happy with it and it doesn't seem fair.
Insurer: Trupanion
By: JB
Ease of submitting claim
Ease of submitting claim. Reasonable time frame for review and reimbursement
Insurer: Fetch
By: Jim
Very Satisfied
Submitting claims and receiving payment from Spot is easy, efficient, and quick. Wish I had started using Spot a long time ago!
Insurer: Spot
By: Kathy Dearmas
Bonnie was very helpful with correcting…
Bonnie was very helpful with correcting my claim mistakes. She was patient and answered all my questions, except coverage, but that's not her job.
Insurer: Fetch
By: Ellen Plaine
Consider before using this company
I signed up when my puppy was 7 months old and had an injury. I understand pre-existing conditions however after 2 claim denials I am better off saving the money. They do not make it easy. I would highly consider other companies. I asked around and was told about the denials but thought I would try it out.
Insurer: Trupanion Canada
By: Kim Hammill
Brody and Fergie
Very professional in the program is very comprehensive.
Insurer: Trupanion
By: John
Customer service
they were very patient and quick to rectify the situation.
Insurer: Trupanion
By: talia
Filing is difficult as I have been…
Filing is difficult as I have been asked to provide records other than a detailed receipt from my veterinarian
Insurer: Spot
By: Jeri Martin
Filing Claims is awful, request excesive amount of information for small things
My company moved from Nationwide to MetLife this year and it has been a AWFUL experience. Its been 1 month since I filed my claim and I weekly get emails of them asking for more information on a simple straight forward short vet visit. They have medical records, charts, receipts and continue to ask for something new each week. No one has ever been available in their "Chat" online feature. Some how my plan is more expensive and the coverage is nonexistent. Would not recommend to a friend. The only reason Im giving a star is because the lady that set up my plan initially was very nice on the phone. It was all down hill from there though.
Insurer: MetLife
By: Kristina