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Wishy washy reasons when you are making a claim
They make it so difficult to make a claim! And, it was not even a big amount, $123, and it was the second time I made a claim. The claim did not even reach the deductible yet. It's been almost a month since I put my claim in. And, they kept saying my vet did not send them my dog's records, but when I called my vet, they have already sent them everything a couple of weeks ago! I have two dogs with them, and paid high premium. I called them, and they gave me a run around each time. Worse customer service ever. Thinking of terminating our policies and go with other companies!
Insurer: Trupanion
By: R W-C
Super Simple Claim Submission
Super Simple Claim Submission! It was very easy to submit a claim in about 5 clicks.
Insurer: Embrace
By: Kathi
Easy to work with
Spot makes it easy to file a claim and they're fast in processing it.
Insurer: Spot
By: Eileen
Tried to say diarrhea from a year prior…
Tried to say diarrhea from a year prior from a flu bug was a pre-existing condition so then anything where the stomach was involved (basically any virus has diarrhea!) wouldn’t be covered! So when I ended up in the ER a year later from my dog ingesting something that caused him to vomit and have diarrhea, they wouldn’t cover any of it saying it was pre-existing!!! Waste of money! I’ve had plenty of dog insurances over the years and this one is truly the worst
Insurer: Embrace
By: Sharon W
Good insurance but read the fine print about deductible
Good experience with submitting a claim. Only disappointment was that $300 deductible accounts for only 80% of upfront charges due to 20% not covered.
Insurer: Fetch
By: Denise
Quick and easy claim process
The online claim submittal was easy, and they communicated quickly about the status. Start to finish was less than a week!
Insurer: Spot
By: Natalie W.
Love the ease of shooting a pic
Love the ease of shooting a pic
Insurer: Embrace
By: Nicholas Paramithis
Mallory made my experience easy
Mallory made my experience easy. She was so helpful and patient. She stayed on the phone with me helping me to do everything I needed to submit my claim. Fetchpet is lucky to have her ! Thankyou again.
Insurer: Fetch
By: Linda Venafra
Navigating through the website is awful
Navigating through the website is awful. I had trouble viewing my new dog policy because the option to see it was not in plain, logical sight. Also, I’m having problems with inputting the bank info for reimbursements, which means I will need to call Embrace during a time call volumes are high.
Insurer: Embrace
By: Whitney
Claims are processed very quickly.
Claims are processed very quickly.
Insurer: Spot
By: Georgia Herbst