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Clear and easy to use website
Clear and easy to use website. Very straightforward instructions to submit claims. Prompt response.
Insurer: Embrace
By: Lori
I found out my dogs coverage had lapsed…
I found out my dogs coverage had lapsed 2 months ago on 2-28-25 not from Nationwide but from Walmart when I tried to get a discount on his prescriptions. I was told a letter was mailed when my credit card payment was denied 1-28-25 but I did not receive it. My card had been compromised so I missed changing this auto payment to Nationwide. You’d think Nationwide would want to email me and let me know of this payment error to keep me as a customer. But no email was sent nor was a phone call made eventhough you have all that info. I’m shocked I didn’t even get a notice to re apply. This could’ve gone on for months. Since I wasn’t notified I did not have a chance to reinstate my old policy. Now I have to reapply and wait for 2 weeks to make sure my dog is covered. Very poor way to treat a valued customer. I’d like to be reinstated without waiting.
Insurer: Nationwide
By: Diane
I received exceptional service today…
I received exceptional service today when I called to obtain a quote and add two more cats to my plan. The representative was helpful and knowledgeable about the various plans, showed compassion for animals, and expressed interest in learning about my pets. He thoroughly explained everything and even made me laugh. It was a delightful experience to receive such great customer service. Thank you for your assistance today.
Insurer: Nationwide
By: Ann Browning
Kevin was wonderful!
Kevin was wonderful! Thank you so much for handling my new pet enrollment!
Insurer: Nationwide
By: customer
The process was quick and efficient
The process was quick and efficient, and the plans seem affordable
Insurer: Nationwide
By: Babka’s Dad
Quick and easy reimbursement
Quick and easy reimbursement
Insurer: Spot
By: Jasmine
Alicia - 5+ Star Review
Excellent customer service from Alicia!!! During my telephone conversation with Alicia on April 23, 2025, she was extremely helpful, understanding and followed up with me as promised. My wife, daughter and I truly appreciate Alicia's time and assistance with our beloved Beau at a time that has been extremely difficult for us. Thanks again Alicia, we appreciate your professionalism, kindness and compassion - thank you for your 5+3 Star customer service!!!
Insurer: Fetch
By: Dianne Kenc Weimer
I have no problem with the claim…
I have no problem with the claim process. My question is, do you offer an AARP membership discount? My AARP news letter includes you with the organizations offering one. I see nothing in your website mentioning AARP. Can you please clear this up for me.
Insurer: Fetch
By: David
Paid my vet fees as agreed to fast
Paid my vet fees as agreed to fast, simple and effortlessly. I would recommend Spot Insurance to anyone with a puppy they love--Thank you Spot!!!
Insurer: Spot
By: Richard Klages
Well worth the price
The process was fast and easy to sign up.
Insurer: Nationwide
By: Jerrry Wilbourn