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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Prices are descent and it wasn’t hardprice
Prices are descent and it wasn’t hard, let’s see a vet and see how it works now:/
Insurer: Nationwide
By: Venus
I have a problem
I have a problem. I can't log in to my account. And I still haven't received the card in my mail.
Insurer: Nationwide
By: customer
Filing Claims With Them is Like Herding Cats
Pets Best wants certain documentation in a certain way. Failure to provide it EXACTLY as the want it causes claim rejection. Yet their rejection comes without specific comments on how to correct whatever error they came up with. You get a list of possible things. Around and around it goes, weeks and weeks pass, email after email after email. Phone calls don't even resolve it. Finally, if you're lucky, you correctly guess what they want and eventually they process your claim. They eventually honor their contract but by then you've spent all your emotional capital. It's almost like a corporate strategy, but I'm sure no honest business would do such a thing.
Thankful
Very smooth process to file a claim and receive reimbursement in a timely fashion. I am so grateful Pets Best accommodated and supported us during such a stressful time with my cat's surgery.
Excellent customer service
Excellent customer service. Very caring and compassionate asking about my little girl. Claim processing easy to navigate and claims were paid quickly.
Insurer: Embrace
By: Patrice Kreitler
We are New with your company Prompt professional service and we've…
Prompt professional service and we've got an appointment tomorrow. Your company is reputable and we're glad we can count on you for our pet lui's needs.
Insurer: Nationwide
By: Anthony Contey
Great Dog Insurance
Embrace is very quick to reimburse. I hoped to never need to use the insurance, but when I needed it, they did what they advertise.
Insurer: Embrace
By: Jennifer Arent
No one ever call me back
No one ever call me back ! I had an issue with my polices and no one call me to help with my issue ! I had a pet Keith nationwide for 7 years and I thought I would be treated better! The sales rep never called me back to explain to me what happen with my polices ! Once I sign up I can't get a call back to explain to me why he mis quoted me on my polices ! Once my money clear I can't get in touch with him or anyone who can answer My questions! Please have someone email me back and help me with my issue! I can explain more when they do!
Insurer: Nationwide
By: Ken williams
Easy and simple to take care of pets
Easy and simple to take care of pets It was really easy to add my pets and link their Vet History. Never got a claim declined and, the wellness program is the best!
Insurer: Embrace
By: Roberto Dévora
Black and white, No smoke and mirrors.
Explained everything very well, no smoke and mirrors. The policy is black and white, no grey areas . That what I like.
Insurer: Trupanion
By: Keith