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The website needs work
Too many pop-ups I don't like your website and it doesn't explain what the next process is and it should give the customer an option right away to add another pet to see what the discount would be before asking for the money right up front for the first pet
Insurer: Nationwide
By: Rebecca
My dog recently tore her ccl
My dog recently tore her ccl. The surgery center submitted and trupanion paid them directly. I only had to pay the balance . I’m so glad I decided to get insurance when I first got my rescues. I can focus on her recovery and not a huge vet bill .
Insurer: Trupanion
By: Christine
This has been horrible and I am about…
This has been horrible and I am about ready to cancel my policy. I put in a claim stating that there is no vet between the time I adopted Blitz and the emergency clinic. My claim has been put on hold several times stating that I need to provide all medical information between those times. There is no information. I cannot provide something that does not exist. It is obvious that Fetch does not want to pay claims after I have paid the premiums. Horrible, horrible service.
Insurer: Fetch
By: lincoln77
Alex was super helpful and very clear
Alex was super helpful and very clear. Excellent call!
Insurer: Nationwide
By: Elizabeth W
Nationwide Forever
I have been with Nationwide Pet Insurance for a long time and my calls and correspondences are always pleasant and most helpful.
Insurer: Nationwide
By: James Morgan
The best
We have been enrolled with Trupanion for many years. They have been amazing. Easy to file claims and prompt, clear response. I don't know how we could have cared for our dogs without their support!!
Insurer: Trupanion
By: Linda
The phone app is simple and easy to…
The phone app is simple and easy to use. The response time is amazing. We have been reimbursed for a lot of our vet visits. This has helped us visit the vet more, maintain our dog’s health, and has made it feel like our monthly payments are actually being used right.
Insurer: Spot
By: Diego Lopez
The customer service team are always so…
The customer service team are always so friendly and helpful. Answer questions and resolve issues quickly. They are a bit expensive but when you need them you’re glad you had them.
Insurer: Embrace
By: Tedd Rose
Signing up with Trupanion is the fantastic
Signing up was easy, checking out at the vet was easy too.
Insurer: Trupanion
By: Jill
The patience that you had trying to get…
The patience that you had trying to get in touch with the veterinary office. Thank you.
Insurer: Fetch
By: Josh