220,710+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,710 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great Rates, Terrible Customer Service
I was recently in an accident. The adjuster assigned to my claim has been very difficult to communicate with. Had she provided all the information on the process during our original communication, the process could have moved along much quicker. Instead I was receiving tidbits of information on the process, and then waiting anywhere from 2-9 days for a response. I wasn't provided a list of shops until a week before my rental expired. When I asked for an extension on the rental it was denied. Along the way, I have been asked by the adjuster to basically do their job, call the shop, set up the appointment, contact the tow yard. The whole situation has been extremely stressful, and now I am out-of-pocket for the rental, after finally having my personal vehicle released, only to find out that the shop I chose from the list of shops provided does not accept undrivable vehicles, when it was clearly stated to the adjuster before making the selection that my vehicle was in fact undrivable. Not only has dealing with my claim been stressful, but now the whole situation is affecting me financially, and from what my adjuster stated there is nothing they can do because the time for rental coverage has expired, even though the process is why this has taken so long.
Insurer: Sonnet
By: Jason Lewis
Not too hard to enroll.
Not too hard to enroll.
Insurer: MetLife
By: Deborah Martinez
"Denied coverage for a tooth that was NOT Pre-Existing"03
I had a very disappointing experience with Spot Pet Insurance. They denied a claim coverage for Shylah's tooth, claiming it was preexisting when it was not. I paid for coverage expecting help with unexpected veterinary expenses and instead felt misled and frustrated. Based on my experience, I do not feel this company is trustworthy and would encourage pet owners to read the fine print very carefully before signing up.
Insurer: Spot
By: Regina McClellan
Very easy process and quick to set up!
Very easy process and quick to set up!
Insurer: MetLife
By: Alex Heffron
Costs changing on the site
I have one pet already on the insurance plan. We just adopted a new puppy so I wanted to add her as well. I went on the site a few times because we are not sure what breed she is so I was debating what to enter. every time I went to the site it was giving me a different estimate/quote on the amount even though I wasn't changing anything except the breed. I thought the breed was causing the prices to change dramatically. I realized after getting 5 different costs that the reimbursement percentage, coverage type and the plan details were changing every time. This was frustrating to me. Once I realized that, I was able to go in and customize the plan to mirror the one we have for our current dog. I think other customers would find this frustrating and not dig deeper to see why this was happening and give up on the process. The costs varied wildly from $21 a pay period to $50 something.
Insurer: Nationwide
By: Sammira Little
Always a quick response and the…
Always a quick response and the coverage is exactly as represented.
Insurer: Pumpkin
By: Stephanie
Very easy process
Very easy process
Insurer: Nationwide
By: Kimberly Ann Kuber Balsamo
The premiums are so high and escalate so much every year...like another mortgage payment
My only issue is the incredibly high premiums. They are so astronomical that it makes it so difficult to insure your pet. You give people no choice but to pay because of the love of our pets. Bring down the price please!
Insurer: Trupanion
By: Joe Duggan
It was very easy to navigate
It was very easy to navigate the options for my pet.
Insurer: Nationwide
By: Border Collie Lover