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Pet parents across the U.S. and Canada have left over 220,710 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I recently adopted a pet almost seven…
I recently adopted a pet almost seven years old and had never had pet insurance before. As my previous pet had multiple issues and needed a lot of care I wanted to get insurance for my new pet and was having difficulty deciding which one to take. I called and spoke with Josh who was able to answer all my questions and helped me complete the application
Insurer: Fetch
By: Deborah Giordano
Awful
I rescued my 8 year old pup. He’s now 12.5 and Embrace has done everything in their power to say any claim is linked to a preexisting condition. When we rescue, we don’t know if a pet has health conditions. I went above and beyond to get them the pet records from a prior owner and all they did was use that to exclude claims. Same excuses given for the past 4.5 years. Finally I switched carriers because I couldn’t deal with their horrible claims department anymore.
Insurer: Embrace
By: Carriann Isman
Simply & Easy Process
SPOT has been such a simple claim submission and quick process to get your refund - Would definitely recommend to all pet owners!
Insurer: Spot
By: Keana Lono
quick and easy claim processing
quick and easy claim processing. intuitive navigation
Insurer: Spot
By: Pavel Shumov
Quick claim processing and refund
The claim processing was very smooth. The refund was fast and easy.
Insurer: Spot
By: CMT
Enrollment and claims process all online clear and easy to process..
Premiums were reasonable. The insurance and claim process is all online easy to understand enrollment and making claims. Claim processing was exactly at amount as expected.
Insurer: Spot
By: Paul
Do Your Research Before Choosing This Plan
I got this insurance through work and assumed it would be a high-quality plan. Looking back, I really wish I had done more research before enrolling. There are many better options available with significantly stronger coverage. My 6-year-old cat was recently diagnosed with cancer. While this plan reimburses 70% of eligible expenses, the annual reimbursement cap is only $7,500. Unfortunately, that amount does not go very far when chemotherapy treatments can easily exceed $20,000. Since then, I’ve seen many other plans offering 90% reimbursement and annual limits as high as $100,000. My advice to anyone considering pet insurance is to carefully compare plans before committing. Not researching my options more thoroughly is my biggest regret. Now, because my cat has a pre-existing condition, switching providers is no longer a realistic option.
Insurer: Nationwide
By: Crissy
Customer Service
Josh answered all my questions and provided advice on how to choose the appropriate insurance plan for my dog. After conversing with him, I fully understood my options and was able to make an informed decision. Thank you!
Insurer: Fetch Canada
By: Mary Drozdz Mayo
Thank You for a Little More Time with My Boy...
I have had Fetch Pet Insurance for approximately 5 years for my baby boy Frankie (Tuxedo Cat). Everything was fine, until it wasn't. In June of 2025 Frankie was diagnosed with CHF (Congestive Heart Failure). Not only did the staff at Fetch go above and beyond to help me file numerous veterinarian and cardiologist claims, they were informative, compassionate, and truly made me feel better at a time of extreme distress on my end. Believe me, many of the calls, I was in tears knowing Frankie's lifespan was going to be cut short, with the Cardiologist giving him a year to a year and a half to live. The bills were astronomical!! If it wasn't for Fetch I would of had to put him down almost immediately... I just couldn't afford it. So, I thank you Fetch for being a wonderful company in every way whatsoever, claims are easy, refunds are quick and customer service is GREAT!! Again, I thank you and Frankie thanks you too for giving me and him, just a little more of our special time together!
Insurer: Fetch
By: Donna
Avoid this company, they are not honest
This company will do anything to avoid paying a claim. They constantly come up with ways not to pay. They took my money for 1 1/2 years and never paid a claim. terrible, terrible company. Do not take a policy
Insurer: Embrace
By: ROBERT SMITH