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Daniel was absolutely wonderful to…
Daniel was absolutely wonderful to speak with! He answered all of my questions and provided me with a sense of ease.
Insurer: Nationwide
By: customer
It is really hard to get any payment…
It is really hard to get any payment from the insurance. If I could I would give 0 stars to this particular company. I deeply regret I chose Spot Pet Insurance for my cat and spent tons of money on monthly payment instead of paying out of the pocket in the emergency case.
Insurer: Spot
By: Marina Polakoff
Several procedures with older dog and…
Several procedures with older dog and invoices were handled promptly and fairly. I also had coverage questions with a phone representative who provided great information and was patient and helpful.
Insurer: Embrace
By: Susan
Excellent service from Trupanion…
Excellent service from Trupanion through VCA. Payment was so quick.
Insurer: Trupanion
By: Ms. Arakawa
Its not a closed claim until you PAY ME.
I put in a claim on March 14 and it had been over a year since my last claim. I felt it was taking so long and I never saw a direct deposit in my account, so I got online and saw that the claim had processed and they marked it "closed", however,they never paid me $279.20, which shows the amount I am due. I looked at my account and saw that somehow my direct deposit was not listed in my portal account, so I put it back in and called Healthy Paws to let them know, explained what happened and told them I put my direct deposit info back in the system. It is now May 19th and I called again TODAY, and they told me it should take 10 days from the first time I called and that I should be paid by May 23rd. Seems like a very long time since direct deposit is a very quick thing to correct. I don't have a lot of patience for insurance companies that would cancel me in an instant if I didn't pay my bill, but take their darn sweet time when they have to PAY ME.
Insurer: Healthy Paws
By: dianne seminaris
Useless money grubbing
Dollars come first before pets
Insurer: Nationwide
By: Clint Moore
Alex was professional
Alex was professional, knowledgeable and extremely helpful.
Insurer: Nationwide
By: June
Difficult website usage
Difficult website usage Rep gave too much information too fast Rep just kept talking, hard to get questions answered.
Insurer: Nationwide
By: Erin
TPLO $$$$
I'm so glad I took the initiative and purchased insurance for my girl Bella. Just the cost for anesthesia for a large breed dog is crazy as I learned when my dog Dare needed her teeth cleaned. Bella tore a ligament and required a TPLO surgery which was just over $5000. Spot insurance paid $2500 which was a huge help! More than grateful!
Insurer: Spot
By: REX
Rebecca was knowledgable
Rebecca was knowledgable, friendly, and supportive.
Insurer: Prudent Pet
By: butterflyevelyn