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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Submit claim online
Submit claim online, response in one day, deposit in checking account the next day. What’s not to like ?!?!
Insurer: Embrace
By: Doug Willox
The Claim Process Was A Breeze
The claim process was a breeze! I was guided though out the input and upload process. The app is VERY user friendly. With two pups, I appreciate that as I don't often need to fill out claim forms for urgent care issues. The easy claims process gets my claims in the system and going fast. THANK YOU!
Insurer: Embrace
By: Susan Snow-Linda
Cant go wrong with Metlife
Metlife really covers a lot of things. Their plans are reasonable. The customer service people are really good. Payment is quick. Submission of claims is easy. The only painful thing is calling the main number and listening to the CEO's VERY long winded message...uggg. Otherwise, it is the best pet insurance around and I have had several.
Insurer: MetLife
By: KJM
Would not go without it!
We've been ensuring our cats with Embrace for 15 years and have nothing but good experiences. We tend to adopt cats with multiple health problems so we never hesitate to get them the care they need. Our claims are processed within a day or two, and reimbursement just a day or so later. At one point we calculated that the benefits we received from Embrace were six times what we paid in premiums. This latest incident was a potential emergency which turned out fine and Embrace came through as quickly and efficiently as ever.
Insurer: Embrace
By: Judy Paolini
Trupanion is a Scam
Trupanion refused coverage for an ear infection for my dog, claiming that for him, ear infections are a pre-existing condition. His ear infection was mild, easily treatable, and was not a chronic occurrence. But they stated that they would never cover ear infection treatment now or in the future. Do not pay for their product, it is a scam.
Insurer: Trupanion
By: Jon Herzog
The customer service is great
The customer service is great, they have reimbursed me quickly which is very helpful. No problems getting pre-approval for specialized care, the pre-approval wasnt needed but I needed to make sure for my own peace of mind. Highly recommend them.
Insurer: Embrace
By: Donna Perez
Great Customer Service
Manny was very quick to reply to any questions I had. He also seemed very knowledgable about the insurance.
Insurer: Nationwide
By: customer
Fast payment; slow & unreliable website
Embrace Pet Insurance pays my claims reallyt fast. My complaint is with the website--it is very slow and crashes. I end up unable to file claims and have to try some time later. Then it's slow again. It happened 12 May 25 and then 20 May 2025
Insurer: Embrace
By: Joan McMillan Witte
It was easy to file a claim.
It was easy to file a claim.
Insurer: Embrace
By: Robert Moldovan