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There were many times I received an…ERROR MESSAGE
This is second time submitting this claim. I went in because I hadn't received any money and it showed I never submitted, which I did back in April. There were also many times I received an error code when trying to submit a claim or it wouldn't let me go back. I had to open a new tab and login again. I also couldn't review prior claims.
Insurer: Embrace
By: Christine Guevara
Easy but website was slow
Easy but website was slow
Insurer: Nationwide
By: customer
Disapointment and Waste of Money
I’ve had Embrace Pet Insurance since 2022, paying monthly with the expectation of peace of mind if my pet ever needed care. Unfortunately, when I finally needed to file my first claim, it was denied—despite having active coverage for over two years. To make matters worse, my monthly premium nearly doubled recently, and the only explanation I received was that it “reflects rising veterinary costs.” Meanwhile, I received no added benefits or improvements in coverage. It’s incredibly frustrating to be a loyal, paying customer for years only to be denied support the first time I actually need it. Pet insurance is supposed to provide security and reduce financial stress, not add to it. Based on my experience, I cannot recommend Embrace. If you're looking for an insurer that actually supports you when it matters, I’d suggest looking elsewhere.
Insurer: Embrace
By: Colleen Hardy
Reimbursement was easy
Reimbursement was easy. But figuring out how to log in and get to my records was hard.
Insurer: Spot
By: Janine Delia
Website and sign up easy to use
Easy to sign up, difficult to renew. Three stars because they decided not to renew my policy and didn't give me a way to switch to another plan
Insurer: Nationwide
By: customer
Why Spot is so nice to work with!
Sending in claims is easy and they work so well with you.
Insurer: Spot
By: John Lasater
Made me feel comfortable
Made me feel comfortable, that i was chosing the right insurance.
Insurer: Prudent Pet
By: Joe Webb
NATIONWIDE IS AWFUL AND CUSTOMER SERVICE NON EXISTENT
I was set up for automatic payment on our two pets along with paperless notification. My payment method (credit card) had to be closed for fraud and I did not remember it was being used for the monthly payments. I have never missed a payment. AND I never received an email notification or text from Nationwide saying to pay or your policy will lapse!!! No one to talk to or do anything about this. All I could do was get a new policy which obviously puts my pets at risk after being covered for SO LONG with Nationwide. I’m pissed. So now anything that was found with my dogs during the previous coverage is no longer covered because it’s considered a pre-existing condition?? I hate your company…..
Insurer: Nationwide
By: Matthew Rimmer
Pet Insurance Plan
I enjoyed the ease of option selection during my quote building. I got accident coverage for 5 animals under 30 dollars a month.
Insurer: Nationwide
By: DK