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Great customer satisfaction..
Great customer satisfaction..
Insurer: Fetch
By: Georgia White
Possibly the worst company I've dealt…
Possibly the worst company I've dealt with. I had 2 accounts with them under 2 different emails (one was under another person's name). We reached out together to join them under my email and a credit card. Here is how that went: Each email response was sent from a different person who had no idea what the request was. They kept calling me different names. They made a mistake changing the email and set it to @nomail instead of @gmail, then claimed that this is what I asked for. After that they finally changed it to the correct email, but that somehow removed me from accessing ANY of the 2 accounts I had. I tried waiting for a while to see if the issue gets fixed - nothing happened. So I tried cancelling. Here is how that went: I replied in the same thread asking to cancel. I got another person, who told me that the reason why I can't access my accounts is because of me - I asked for an email change and not account transfer (but I have a thread where I explicitly asked for the account transfer right in front of me). They also said that I need to call them to cancel. So I called. Here is how that went: I was put on a hold for a while, then I finally got to speak to a real person. She confirmed that she can see all of the pets under my email and the credit card, but said that I am not authorized to cancel this and there is nothing she can do about it other than transfer me back to the support department that asked me to call. Ultimately, I was charged for years of service that I never received, and the company repeatedly attempted to gaslight me by shifting the blame for their errors onto me. The only positive note is that the person on the phone was at least friendly about not helping me. Update: after posting this review, fetch called me and offered to terminate the accounts. I agreed to it, but I am still getting messages about missed payments, so not sure if anything really changed…
Insurer: Fetch Canada
By: Anton Voytenko
Easy and fast to receive claim.
Easy and fast to receive claim.
Insurer: MetLife
By: DELESA BAEK
excellent cutomer service each time i…
excellent cutomer service each time i call.. although even small claims take quite a while to process.
Insurer: MetLife
By: Josefina Mendez
Claim was paid as expected and was…
Claim was paid as expected and was approved quickly
Insurer: Spot
By: Customer
Easy to get pricing and get the plan…
Easy to get pricing and get the plan that will work best for my little girl
Insurer: Nationwide
By: customer
I used to have Nationwide for my…
I used to have Nationwide for my previous dogs, and I always had to submit the medical bills. With Pets Best, I don't have to submit them, and they will call the vet directly. I do like that, but it seems to take a little longer to get the claims approved. Other than that, everything seems to be going ok.
Insurer: Pets Best
By: Deborah
Buy a Policy.....Your Pet(s) Will Thank You
I've had Spot Pet Insurance for almost six months now. I've been on the fence for years about purchasing pet insurance. I made the move and have insured three of my five cats. Two of the five are seniors with preexisting conditions so I opted not to insure. The process to establish insurance policies was very simple and straightforward. You have multiple options to choose from. The policy itself is very easy to understand and it literally spells everything out what is covered and what is not. I have submitted numerous claims thus far for my youngest cat which unfortunately has developed some intestinal issues. The process was flawless and speedy. I never had to wait for reimbursement longer than three business days. Three Business Days! What insurance company do you know of that reimburses that quick? WOW, this company is five stars all day long! Thank you Spot Pet Insurance for being the amazing company that you are! I recommend this company to every person I know that has pets. Buy a policy! You can't wrong with any option you choose. Trust me, you'll thank yourself for reading all of the reviews on this site.
Insurer: Spot
By: Kerry W
Amazing experience and coverage for my…
Amazing experience and coverage for my dog! I almost never need to follow up on a claim in the past 4 years.
Insurer: MetLife
By: Hoa