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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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i paid for coverage that they won't cover
I had two older claims that I had not put in. i have had this insurance since 2017 and have paid every month. now I am being told that even though I paid for the coverage, since I didn't file in time it is being denied. I don't think that is even legal.
Insurer: Embrace
By: HollyL
The representatives I've spoken with…
The representatives I've spoken with have been so professional, friendly and helpful. It was easy to establish the plan that meets our needs.
Insurer: Pumpkin
By: Zamber
Spot is the best!
Spot is always so great with claims and informing me of where in the process they are with claims. Really appreciate their transparency
Insurer: Spot
By: Heidi
Quick and easy layout of questions
Quick and easy layout of questions. I felt like my interest, my pet, was addressed. And being a well-known company made me feel good about my association with them.
Insurer: Nationwide
By: Denise A W Griffin customer
I’ve had a good experience with this…
I’ve had a good experience with this pet insurance company. Make sure you get it when you first get your dog. Don’t wait or you’ll have pre-existing conditions. I have it on both my dogs. One has a pre-existing condition of anxiety so his meds aren’t covered. They also don’t cover prescription dog food which is a major bummer because ifs so expensive. So consider that if signing up with them. But it’s been good so far! I’ve had the insurance for 2 years and we won’t be without it.
Insurer: Embrace
By: Sonya Nelson
It was easy to apply
It was easy to apply. My current insurance changed hands again and up the price and got rid of items and deductible. Your insurance is closer to what I had.
Insurer: Embrace
By: Diane
Wonderful customer service
The website is easy to use and their customer service support was helpful to me when I had problems signing in.
Insurer: Pumpkin
By: Patricia Stricker
Simple interface however lacks options…
Simple interface however lacks options such as 90% reimbursement and $100 deductible. Also hard to tell whether your policy covers drugs/medications.
Insurer: Nationwide
By: customer
I had the pleasure of talking to Gary…
I had the pleasure of talking to Gary while setting up my insurance plans for our two girls. He was amazing! Extremely thorough with what our plans offer, how to get the most from our benefits, and overall extremely kind! One of those customer service experiences where you leave the conversation with a smile on your face. Thank you, Gary!
Insurer: Embrace
By: Ashlyn Governale
Embrace goes over and beyond
Embrace has given me more comfort than I can express! No matter what the situation is, they've always been there for me. It's amazing how fast a claim is processed. I had a claim on 5/28/25 for a Cytopoint shot and I received an email on on 5/30/25 that it had been reviewed and paid. I wish our personal insurance's was that fast and easy to use!
Insurer: Embrace
By: Ruth Nelson