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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Easy to make claims
Easy to make claims. Prompt payment. However, very difficult to connect to customer service.
Insurer: Embrace
By: Dena McAtee
Bobby was great
Bobby was great! Thanks again, Bobby, for explaining everything so clearly and working with me to get support for my cats!
Insurer: Prudent Pet
By: Tania
Exceptional Service
Figo has been exceptional as my pet insurance. I’ve had Figo since I’ve had my dog and very happy that I did for peace of mind. We unfortunately had a several emergency room visits and the claims process with Figo was extremely easy and efficient. I was able to follow the status of the claims on the app and get answers to any questions very easily talking with customer service. I would recommend Figo to any pet parent.
Insurer: Figo
By: Anisha
Bobby is awesome and deserves a raise
Bobby was helpful and patient
Insurer: Prudent Pet
By: cgornergmail.com
Great insurance!
Ease of use and plans with a clear explanation make Fetch fantastic.
Insurer: Fetch
By: Tony Secreto
Great experience
We were hoping we’d never have to file a claim. However, we did and it was painless.
Great service, poor communication
While I have received excellent service from MetLife Pet Insurance. The communication when additional information is needed is lacking. I have been told several times that they reached out to my vet for records. I work at the same vet and read the emails daily, we have never received a request from MetLife for records.
Insurer: MetLife
By: Annette K
You get what you pay for
Embrace is not by cheap by any means but I’m not sure how much cheaper other insurers are. I do feel like I get what I pay for, the claims process is easy. I have a plan which reimburses me 90% of all medical bills including shots and wellness checks. I pay roughly 160$/mo. for 2 small Yorkshire terrier’s. I’ve been reimbursed 90% on all my wellness and occasional “incident” visits with no hassle from embrace. Luckily I haven’t been in need of anything big but I’m positive they will be there to support us in those tough times. What you really receive is peace of mind knowing that you can focus on your pet instead of the financial side of things.
Insurer: Embrace
By: Eduardo Flores
I’ve had great experiences with MetLife
I’ve had great experiences with MetLife. I’ve had it for 1.5 years and have had no problems! I elected to have wellness and sickness and they reimburse for heartworm and flea meds! It goes straight into my checking account. I feel like it is less expensive than the other pet insurers.
Insurer: MetLife
By: hollie Maguire