216,496+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,496 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The procedure to submit a claim is…
The procedure to submit a claim is extremely straightforward and the refund is done in a timely manner.
Insurer: MetLife
By: customer
Everything is straightforward
Everything is straightforward, claim submissions are easy. I wish the communication and settlement would be faster, but overall, i am satisfied with my experience
Insurer: Pets Best
By: Customer
my dog has better health insruance than I do…
I tell every dog owner I meet that my amazing dog Lucky has better health insurance than I do! Healthy Paws has helped me take care of my little guy for almost a decade. They have helped us through some tough times including a few surgeries and chronic health conditions that presented as he got older. I love that I can go to any vet in any location to get him care, because of course he has even gotten sick when on vacation. Submitting a claim is super easy on the website or using the app, and all my claims have been processed often in a matter of days and never longer than a week or so. Thanks to Healthy Paws I have been able to give him the long and happy life he deserves. When he has had an emergency health condition or needed medical attention I never could have afforded on my own, I was able to get him the care he needed because he had insurance coverage to help us through. He is my best friend and has the best insurance.
Insurer: Healthy Paws
By: Ashlea Hartz
The agent was extremely knowledgeable
The agent was extremely knowledgeable, helpful and so friendly!
Insurer: MetLife
By: customer
Pumpkin is AWESOME
Pumpkin is AWESOME! So prompt with estimates and cliams! Pumpkin has saved my pet's life!
Insurer: Pumpkin
By: Jennie C
Have had a great experience so far!
Have had a great experience with Healthy Paws so far. I have two dogs 7 & 6 that have been covered since they were puppies. The premiums do go up as they dogs age but they are still reasonable and they have always processed claims quickly without any issues.
Insurer: Healthy Paws
By: Chris Brady
A 4 year client
A 4 year client, I’ve submitted several claims for my Maltipoo. All have been quickly and efficiently processed to my complete satisfaction. A very good company to deal with.
Insurer: Pumpkin
By: customer
Working with MetLife for Pets was a breeze!
Working with MetLife for Pets was a very easy process! Great communication! Made everything easy to understand.
Insurer: MetLife
By: Jillian Spaur
Adoro violated their own 24 month look back policy
Adoro advertises “No confusion, no hoops to jump through, no second-guessing.” They also claim to have a 24-month look-back. My policy starts in April 2026, yet Adoro reached back to January 2024; this is 27 months prior, which is a direct violation of the 24-month look-back rule that they explicitly claim. They even included a note from 4 years ago as part of the reasoning behind another pre-existing label. They used that 2024 note to claim: “Since Cat has a history of weight loss, if a future condition is determined to be the cause of this weight loss, it may not be covered.” That is the definition of confusing, and it doesn’t follow logic. Even if this had not violated their own rules, they ignored the doctor’s notes from that same 2024 visit which explicitly state: "Wt loss R/O: due to changed to canned food" and "Needs dental badly." The cat had a dental less than a month later. By September 15, 2025, they had gained 10% body weight and they also had normal bloodwork (Healthcheck Plus NSF). Weight loss was resolved. If that wasn’t frustrating enough, they used a mention in the September 2025 notes that IF he were to lose weight again in the future, an ultrasound should be done. This is a proactive suggestion for a senior pet, IF they were to need it down the road, not a diagnosis. Flagging a resolved weight loss episode outside of their 24-month window is not “clear, predictable, and built to last” for the owner; it’s ensuring that they won’t have to cover anything. Adoro also used a routine dental suggestion on low-grade tartar in a senior pet, after the pet already had a dental in 2024, to insinuate that they "may" not cover a future dental accident. Illness and accident are not the same category. Saying you won’t cover dental accidents because a vet recommended a senior cat have a dental is like a doctor saying that deafness is the result of not having an annual ear cleaning. Happy to edit my review once they amend the evaluation, but it’s now been 2 days without even so much as a “hey we will get back to you shortly!” reply to my message disputing this error.
Insurer: Adoro
By: Mars R
Easy to use app
Very prompt attention to my claims. The app is very easy to use. I have direct deposit for my claim payments.
Insurer: Spot
By: Anita