225,217+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,217 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent service by Pets Best
"My two dogs ended up with situations requiring surgery -- within two weeks of each other. In 60+ years, only once have I had a dog requiring surgery. Then this. The bills were high. (And the recoveries have been very slow). I was so grateful that Pets Best reimbursed me the 80% within two weeks each time. I couldn't have paid for those bills OOP. I hate to think what the consequences would have been."
Pet Claim
The claim involved simply filling out an emailform and sending a picture.
Excellent Pet Insurance Company
Since February of 2026 we tried to get a diagnosis for our cat Lui. He had lost a lot of weight and was having gastric issues. We went to two different vets from February through July, a specialist for a surgical biopsy in July, and finally to the Animal Cancer Care center after Lui was diagnosed with two types of cancer. Pets Best made a very emotional and distressful time for my husband and I easier by giving us financial peace of mind. We have had coverage on our six cats for many years, but this year was the first time we've had to file claims. The claim submission process is very simple and convenient. Our claims were reviewed within 2-7 days and every one of them was paid with no questions. We use Care Credit and our claims are paid directly to the card. We finally have Lui on a treatment protocol and he's already feeling better. Pets Best has made things that much easier for us because we don't have to worry about paying high vet bills!
Exorbitant Premium Increases & Poor Customer Service
Do not purchase insurance from this company. We have just received a 130% increase in the cost of our monthly premiums with no warning and no explanation. We are now paying $300 a month! When we reached out to the company with concerns we were greeted with stall tactics, template emails, and claims that they could not answer basic questions about why the premium increased because that information was “proprietary”. We were basically told that our only options were to pay this exorbitant price or give up our insurance-after paying into the policy for over 13 years. Pet owners purchase insurance when their pets are young and healthy because they want the security of coverage as their pets age and become more likely to require veterinary care. If premiums can increase to this extent precisely when a pet reaches its senior years, it raises serious concerns about the value and reliability of the policy.
Insurer: Pets Plus Us
By: M
Worth it!
I'm so glad to have Pets Best to help with my dog's complex needs. I've always found the claims process easy to understand, and so far it's covered everything that I've expected it to. It's been very much worth the investment!
Insurer: Pets Best
By: Teresa
Great Insurance
Pets Best has easy, smooth claims process. Quick, hassle free reimbursements. The company is also emotionally supportive when your furbaby crosses the rainbow bridge
Insurer: Pets Best
By: T
My experience with Pets Best
I have had to file several claims due to allergies and normal well being care. All claims were handled quickly and efficiently, This is my 5th dog but the only one I have used insurance with. I am so glad I decided to get insurance for him. Its really nice to get some of the money back I have to spend on the vet.
Claims Experience
Helpful and quick
Insurer: Adoro
By: Kelly
GREAT SERVICE
PETS BEST WAS VERY EASY TO WORK WITH. THEY REIMBURSED ACCORDING TO THE PLAN THAT I HAVE AND I AM VERY HAPPY WITH IT.
vet team and insurance dream combo
We recently signed up our dog up for insurance due to rising cost of vet care. We had our dogs annual wellness exam two weeks after we signed up and were very pleased with the coverage of routine care and vaccines.