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Pet parents across the U.S. and Canada have left over 208,625 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Account # SP8150755
Account # SP8150755 - Very disappointing customer service would not recommend. When I signed up it took 3 calls for them to add my Veterinary office. Kelly from customer service was the only none that helped and actually phoned me back. I asked her why I never received by 15% discount or $25 Sam gift card and she called Sams and said I should receive in 2 weeks. When that didn't happen I called customer service and got Stephanie who said I wasn't eligible, she would not transfer me to anyone higher to help but was more than happy to cancel the policy. I am disputing the entire amount since I never had my vet in from the beginning and made no claims.
Insurer: Spot
By: Cathy Sklarczyk
Nobody wants to hear a cancer diagnosis…
Nobody wants to hear a cancer diagnosis for their furry baby - ever! But if that should occur, it sure is nice having Healthy Paws on your side. I’ve had Healthy Paws insurance for both my pups since they were puppies - they are now 11.5 & 12 y/o (BD today!). Every time I’ve had to file a claim they ALWAYS came through. And at this difficult time for my younger one, they are shining through again. He is recovering from surgery and will be undergoing a strong dose of radiation in 2 days. I’m really hoping that will be all that’s needed. Unlike other pet insurance companies, there’s no max cap with Healthy Paws. And yes, they don’t cover annual vaccinations or physical exams or monthly preventative meds, but those are expenses any pet owner should be responsible for if they’re going to be a pet owner. They do, however, cover the unexpected expenses that can cost quite a bit - diagnostics, labs, surgeries, other treatments - coverage provided for these is extremely helpful. Icing on the cake is the ease of filing a claim - submit photo of itemized invoice and Vet’s notes and that’s it. It can’t get any easier than that! Win win! And 99.9% of the time they complete the claim within a couple days - often times it’s been same day. I highly recommend Healthy Paws for your little one(s). I wouldn’t consider any other pet insurance company.
Insurer: Healthy Paws
By: Cindy
Very competitive pricing
Very competitive pricing, better coverage than our current provider and less expensive.
Insurer: Prudent Pet
By: TRUEPOINT FIREARMS TRAINING
Reimbursement was easy.
Reimbursement was easy.
Insurer: MetLife
By: Nancy May
super quick to reimburse
Fetch was super quick to reimburse. I made the claim Monday and had money deposited by Friday.
Insurer: Fetch
By: JB
My first claim with MetLife Pet
My first claim with MetLife Pet. Payment was quick and easy. After my dog had a Hypoglycemic Seizure I took her to the emergency Vet and they stabilized her overnight. The bill was nearly $2000.00. MetLife Pet covered most of it is just a few days. The app and website could be a little more intuitive in claim submission, but the process was easy enough and worked. Thanks MetLife Pet.
Insurer: MetLife
By: Scott B.
Fast claim processing and payment
My claim was quickly reviewed, approved and paid in a matter of days. Submitting a claim was super easy and my reimbursement was direct deposited after processing was done.
Insurer: Fetch
By: Brian Silverman
Healthy Paws has been a lifesaver...
My poodle mix, DeClan, is beautiful, funny, and loving. He has had some serious health issues. Two years ago, he was diagnosed with Addison's, which requires an expensive monthly medication. Last year in May, and again in August, he had surgery to remove bladder stones. There were complications with the August surgery, which required numerous visits to the emergency room. Just recently, we discovered he had an infection in his spine, likely due to a urinary tract infection. He will require antibiotic treatment for many months. I began using Healthy Paws about eight years ago. If I did not have their coverage, I would not be able to provide the care that DeClan needed and needs to get through his many difficult times. After submitting claims, they are quick to respond. They literally have been a lifesaver for me, for DeClan, and for my other dog.
Insurer: Healthy Paws
By: Kathy L.