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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Conquered my fear of submitting on line!
Once I got over my fear of doing things like this one line, it was easy and I can easliy say thanks for making it so easy!
Insurer: Embrace
By: June Schroeder
Quick and easy to file claim
Quick and easy to file claim
Insurer: MetLife
By: MATTHEW AGOSTA
Customer Service was phenomenal
The person who helped me was named Andrea. She was amazing. She helped me very quickly and understood exactly what my issue was when I tried explaining it. Prudent has very good customer service and very quick response service as well.
Insurer: Prudent Pet
By: Johnny
With the cost of medical care for pets…
With the cost of medical care for pets these days so high, should a crisis arrive it's nice to know it won't cost the pet owner a month's rent to take care of the family's precious pet. Sadly, dogs and cats are only here for a short journey and we only want affordable health care should a crisis happens...
Insurer: MetLife
By: Howard Breshin
The ease of filing a claim and the…
The ease of filing a claim and the prompt reimbursement
Insurer: MetLife
By: Neo
So far it's been 12 days and I still…
So far it's been 12 days and I still haven't had my claim resolved. I'm pretty sure I sent all you needed and probably more. I had another claim the following week.
Insurer: MetLife
By: Tracy Bailey
Yes she was wonderful patient and very…
Yes she was wonderful patient and very informative I love MetLife and tell everyone about it so amazing
Insurer: MetLife
By: Deanna Fenzel
This will not be your average review
This will not be your average review. It is from the point of view of a customer that decided not to use Fetch. The reason for that decision was based on several factors. Number one was the incessant flood of emails that I received after adopting two kittens from an animal shelter, over two dozen emails so far. The second was the manipulative nature of the emails, with questions like "Do you consider pets to be part of the family?". The third is that after reading their policies and researching average pet owner veterinary expenses in the USA, it became obvious how they were making their money. The fourth was the reports of Fetch's escalation of premiums over time verses the actual rise in veterinary expenses nationwide and reports of increased premiums once claims were made. So bottom line....Thanks, but no thanks.
Insurer: Fetch
By: Not For Me
MetLife makes my life easier
MetLife makes my life easier. I have 3 pets on my policy and I know that if a medical emergency arises they will be covered. MetLife also approves claims very quickly. I had to take my dog to an emergency vet because he fell at the park, and all his vet expenses were covered.
Insurer: MetLife
By: Val Nunez
Great Pet Insurance
I really like MetLife pet insurance. The process of submitting claims online is super easy and contacting them via phone has been great when wanting to speak with a real person, especially since most companies now are mostly automated. I only wish claims didn’t take so long to get processed it sometimes can take up to 3 weeks to get my refund since it could take up to 15 business days. Other than that I have not had issues and the people who I’ve talked to over the phone are always super friendly and helpful.
Insurer: MetLife
By: Betsy S