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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Manny was a big help!
Manny was very informative, friendly, and professional.
Insurer: Nationwide
By: Ashley S
Spot pet insurance was dishonest
This company stalked this review and attempted to get my personal information. I say dont like what u see, be better. Dont silence your victims. The pettiness of a billion dollar company. And they edit their reply daily lol. This is spot pet insurance. I find that this spot pet insurance company will chase down negative reviews and then accuse whatever company including trustpilot of defamation if they keep honest negative reviews, even though it's completely legit and even if u remind them of 1st amendment rights. This company failed to process completely legitimate claims on a brand new puppy and then jerked me around and refused to speak to me. I had to get the BBB involved. They were extremely difficult and dishonest.
Insurer: Spot
By: Zack S.
My Pups really enjoyed having treats to…
My Pups really enjoyed having treats to distracted them While getting a wellness check up and their shots.The nurse and doctors are really kind and gentle with my 2 Pups. Thank You for the food from the pantry for my Pups.Mary E Costilla and Baby & Scooby
Insurer: Spot
By: Mary E Costilla
We've had embrace for over 7 years its…
We've had embrace for over 7 years its so worth it , the customer service team is great . the claim process is seamless, i always recommend to all pet parents
Insurer: Embrace
By: jackie rodriguez
The application was terrible
The application was terrible. Didn’t load, wouldn’t advance so I called and received excellent phone service. I’ve been with VPI for 25 years and have nothing but respect for your services and your claims app. But today was frustrating.
Insurer: Nationwide
By: customer
I was very pleased with Prudent Pet
I was very pleased with Prudent Pet. They wasted no time getting back to me when I had questions and helped me. I highly recommend Prudent Pet. Their employees are amazing as well. Thank you
Insurer: Prudent Pet
By: Phyllis Christlieb
Reimbursements are fast
Reimbursements are fast, client representatives are helpful, and information is easy to process.
Insurer: Trupanion
By: Julie
The Agent I spoke to was very genuine and honest and listened to my concerns with my new pet and was very informative and really knew what he was talking about and very patient and helpful.
The Agent I spoke to was very supportive, informative and provides excellent customer service. I definitely felt comfortable knowing my pet would have the best health care!
Insurer: Nationwide
By: VERO KCA
Usually understanding
Majority of the time if there has been an issues- Trupanion has been patient and understanding trying to get it resolved. It’s easier when the vets office has an account with them and they can submit the info straightaway. Even if they don’t accept payment. It is more difficult when they want you to submit the papers and then the vet to submit things too. Bc it doesn’t always get to the right person and claims can get messed up. The streamline has seemed to get better for the years. I do like that, that has improved. I understand it takes time to get everything setup right from all ends for an insurance company especially when some vets offices are still not uses computers for animal files. Definitely difficult. That’s where more patience and understanding comes in. Thank you Trupanion.
Insurer: Trupanion
By: JESSICA W
Some confusion in documents submitted…
Some confusion in documents submitted but after phone call all was cleared up.
Insurer: MetLife
By: Tim