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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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So far my experience has been good
So far my experience has been good. For the most part they review and process your claim within the time they say they will. I haven't had any major issues with them.
Insurer: MetLife
By: Annmarie Robert
MetLife Pet Insurance has met all of my pet's needs in terms of coverage.
MetLife Pet Insurance has met all of our needs in regard to reimbursement of out-of-pocket expenses for our pet. When I've had to call them to make inquiries, their staff has always conducted themselves in a friendly, professional manner and they have always resolved any concerns that I have. I am extremely pleased with their pet coverage.
Insurer: MetLife
By: Sandra Hartford
Trupanion is amazing
Trupanion isamazing! I've had my dog covered for 10 years now, and he recently had to have major surgery. Trupanion reimbursed us within 48 hours! They also followed up to say that they could have paid the vet instead of us having the out-of-pocket expense. The customer service at Trupanion is amazing. I highly recommend them!
Insurer: Trupanion
By: Elisa
Pet Insurance
MetLife Pet Insurance is wonderful and the App is very easy to use.
Insurer: MetLife
By: MARY WASSON-TRIPLETT
Making a claim during a sad
Making a claim during a sad, hard time because of the loss of our 15 month old kitty, was easy and straightforward. It was the only thing easy during this hard time!
Insurer: Embrace
By: Lori Mocco
I love the app
I love the app. it is fast and efficient.
Insurer: MetLife
By: Fernando Morales
I love have this for my dogs
I love have this for my dogs. It's relief that I don't have worry about taking in to vet.
Insurer: MetLife
By: MARIBEL RENTERIA LAVOIE
Easy to complete claim forms
Easy to complete claim forms
Insurer: MetLife
By: Charmaine
The response time for claims is great
The response time for claims is great. My cat is on prescription food, so I submit claims every few months, reply time and reimbursement is fast, and I love that it is sent via Zelle.
Insurer: MetLife
By: Sarah White
the customer service is great
the customer service is great. the people try to help. the turnaround times, for a claim is rather long. took 30 days my last claim, for a blood test and stated what it was for on the receipt. even with meds now i get soap notes. the turnaround time way to long. i have called and checked said was fine. agents dealing with claims should know if something else is needed not making someone wait ten days/
Insurer: MetLife
By: Jan Malmos