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13,705 Payment Experience 60,642 Claim Coverage 72,990 Customer Service 21,795 Price Satisfaction 14,512 Other

October 08, 2019

No Beef About It

Really, no beef: this is the story of a hambone, and my 10lb Pomeranian mix. They do not mix. My little guy got a hold of a hambone one evening and pretty promptly ended up sick. He had bad diarrhea and vomiting well into the night. It was horrifying to witness my very well behaved and housebroken dog as he agonized over messing in the house. The next morning he was still off, and as I watched him continue to get more lethargic and repeatedly vomit and regurgitate I made the decision to run him to the ER vet (it was Sunday evening). They got him back on the mend but after running x-rays and a battery of other tests, the bill quickly piled up to nearly $500. I immediately checked our Pet's Best policy to see if this hambone debacle would be covered. It was very easy to locate the claims section on the website. After gathering a few documents, I had everything posted, scanned and submitted within 15 minutes. And then I just had to wait about 2wks for the claim to come back - and it was approved. The statement clearly showed what the breakdown on the reimbursement was and the money was posted to my bank account within days! I am SO incredibly thankful for our pet insurance, it was a lifesaver. I would do anything I could to keep my pets healthy and happy but it's good to know that it doesn't have to put me in the poor house. Thank you Pet's Best!

Insurer: Pets Best

By: Aloma

Useful

October 08, 2019

Excellent & Fast Response

Pets Best worked extremely well with a quick and positive response to my submissions. It took 2 weeks from submission to reimbursement, which is extraordinary. I am very pleased with this pet medical insurance and will tell all my friends and family about it.

Insurer: Pets Best

By: Barbara

Useful