217,651+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,651 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good Services
First time we enrolled our dog. And the customer service person was very courteous and knowledgeable to help set up the insurance and account. I am sure that they will provide the same good service in future, if the need be (hopefully, need should not arise). Good experience.
Insurer: Pets Plus Us
By: JYOTI
Trupanion deny's every claim and waits for you to send in an appeal.
I normally don’t write bad reviews ever, however, my bad experience with Trupanion must be shared to help future buyers. When we first got our puppy we were moving to a rural area known for fleas and ticks, so we went to the vet to start preventative care of a flea and tick medication. When we signed up for Trupanion they deemed that vet visit as a result of allergies and proceeded to deny every claim thereafter due to allergies being a pre-existing condition. Here are the specifics: Our puppy had heat rash – denied due to allergies. Then he got pink eye from the neighbor’s dog - denied due to allergies. Then he got pink eye again from the same neighbor dog – denied again due to allergies. Then he had a puncture wound – that too was denied due to allergies. And then when I said I wanted to cancel and move to another company they threatened me that they will share their findings of allergies with the other company and it will always remain a pre-existing condition. When my dog has NO allergies to anything, ever. We feed him every kind of human food (except for the ones all dogs are not aloud like gapes, garlic, onions, etc) and all dog treats. He has never shown signs of allergies once, and the vet agrees he has never had allergies either. I bought the insurance for peace of mind. I am thankful for this experience because now I have confidently canceled all insurance for our dog. I’ll be putting my monthly money into a savings plan to use for future vet bills. Possibly without this experience, I wouldn’t be so confident when future vet bills come up. I hope this honest bad review of how Trupanion is a scam will help future animal owners. Future buyer suggestion - If you do buy insurance be sure to do it before you ever take them to the vet and don’t share any information on issues that arrived before the policy is out of the waiting period. That seems to be the only approach for them to not irrationally denying every claim. Good luck and I wish you the best with your little one.
Insurer: Trupanion Canada
By: Alexis
Absolute waste of money.
Please avoid this company at all costs. They advertise that they process claims in 5 days but once you sign up you find out is actually 30-40. They also fabricate excuses to deny claims, such as claiming that a diagnostic test that was negative was a “pre-existing condition”. Choose a different company, this one is fraudulent.
Insurer: Pets Best
By: Rosalie
Trupanion denies every claim!
I normally don’t write bad reviews ever, however, my bad experience with Trupanion must be shared to help future buyers. When we first got our puppy we were moving to a rural area known for fleas and ticks, so we went to the vet to start preventative care of a flea and tick medication. When we signed up for Trupanion they deemed that vet visit as a result of allergies and proceeded to deny every claim thereafter due to allergies being a pre-existing condition. Here are the specifics: Our puppy had heat rash – denied due to allergies. Then he got pink eye from the neighbor’s dog - denied due to allergies. Then he got pink eye again from the same neighbor dog – denied again due to allergies. Then he had a puncture wound – that too was denied due to allergies. And then when I said I wanted to cancel and move to another company they threatened me that they will share their findings of allergies with the other company and it will always remain a pre-existing condition. When my dog has NO allergies to anything, ever. We feed him every kind of human food (except for the ones all dogs are not aloud like gapes, garlic, onions, etc) and all dog treats. He has never shown signs of allergies once, and the vet agrees he has never had allergies either. I bought the insurance for peace of mind. I am thankful for this experience because now I have confidently canceled all insurance for our dog. I’ll be putting my monthly money into a savings plan to use for future vet bills. Possibly without this experience, I wouldn’t be so confident when future vet bills come up. I hope this honest bad review of how Trupanion is a scam will help future animal owners. Future buyer suggestion - If you do buy insurance be sure to do it before you ever take them to the vet and don’t share any information on issues that arrived before the policy is out of the waiting period. That seems to be the only approach for them to not irrationally denying every claim. Good luck and I wish you the best with your little one.
Insurer: Trupanion Canada
By: Alexis Nelson
I like submitting the claims on my…
I like submitting the claims on my phone and being able to check the status on your website. I am happy with having this insurance for my cats it helps me afford to get them the care they need at the vets office.
Insurer: Pets Best
By: Allison Rudewick
Without Nation wide I would probably have to had to put my fog down, he is having do many health problems! Thank you!
Excellent insurance company!!!
Insurer: Nationwide
By: Angala
Unbelievably Easy Process!
I am so impressed with the ease of claims for my dog. I filed on line, attached my bill and within less than a week, I had my reimbursement directly to my bank account. It doesn't get much better than that!
Insurer: Nationwide
By: Lisa
Wasted my time
The service by embrace pet insurance was horrible. I had a claim for an emergency where I took my dog to the vet in July. The claim was not closed until the end of September and they stated it “wasn’t an emergency” I had to call over 22 times to get updates and ask what was going on and the customer service people were always nice but gave me the runaround Always saying “oh some other department is responsible for this” But never connecting me to these other departments like I requested. I don’t have it in me to even argue this claim anymore awls I know is I will be canceling in brace and do not recommend it for ANYONE. I’m sure there’s much better insurances out there for our pets
Insurer: Embrace
By: Julia
It takes way too long for claims
It takes way too long for a claim to be completed. The customer service is good and I have never had any coverage issues but it shouldn't take a month for a claim to be completed. I have insurance for my other dog through healthy paws and the claims take 24 hours to be completed. Aspca is slightly cheaper but the wait to be reimbursed is ridiculous. When I have to pay $1800 for a surgery waiting a month for claim to be completed is a killer
Insurer: ASPCA
By: Dan
Best Pet Insurance !
It's been SO easy submitting claims and receiving reimbursements with Pets Best. We are so glad we made the best choice in selecting you guys for our beloved pup Rocky Shade! You can check him out on Instagram rocky.theaussiedood
Insurer: Pets Best
By: Angie