217,576+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,576 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Thankful
The process of filing a claim and receiving payment is quick, easy, painless and makes us thankful that we use Nationwide.
Insurer: Nationwide
By: Kortni
Great insurance
Great insurance, fair price, great customers service, and the reimbursement of the bill is pretty quick.
Insurer: ASPCA
By: Rich S
Easy to contact, knowledgeable individuals, great web site
Excellent!
Insurer: Nationwide
By: Lawrence
Happy with benefits offered by Nationwide
The reason I gave only 6/10 for the customer service rating is due to an extremely bad customer service representative I spoke to on Aug 5. I believe her name was Cecilee and she gave me erroneous information regarding my plan. She told me dental cleanings are not covered at all on my Wellness Plus plan. This was the main reason I signed up for this plan and left Trupanion for Nationwide. It concerned me enough to call back to verify. It turns out she gave me wrong information, which is not acceptable. I was calling for information and guidance regarding my new plan and the representative did not even know or have accurate information. In addition, the way she spoke was unprofessional and rude. She sounded as if she couldn't care less by her tone and was not articulate, often searching for words to explain herself.
Insurer: Nationwide
By: Melissa
Excellent
My claim was taken care of within 10 days of Trudie’s spay. And I got all but $20 back. We have this insurance on all 5 of our dogs. Just the best!!
Insurer: Nationwide
By: Nikki
Good Services
First time we enrolled our dog. And the customer service person was very courteous and knowledgeable to help set up the insurance and account. I am sure that they will provide the same good service in future, if the need be (hopefully, need should not arise). Good experience.
Insurer: Pets Plus Us
By: JYOTI
Trupanion deny's every claim and waits for you to send in an appeal.
I normally don’t write bad reviews ever, however, my bad experience with Trupanion must be shared to help future buyers. When we first got our puppy we were moving to a rural area known for fleas and ticks, so we went to the vet to start preventative care of a flea and tick medication. When we signed up for Trupanion they deemed that vet visit as a result of allergies and proceeded to deny every claim thereafter due to allergies being a pre-existing condition. Here are the specifics: Our puppy had heat rash – denied due to allergies. Then he got pink eye from the neighbor’s dog - denied due to allergies. Then he got pink eye again from the same neighbor dog – denied again due to allergies. Then he had a puncture wound – that too was denied due to allergies. And then when I said I wanted to cancel and move to another company they threatened me that they will share their findings of allergies with the other company and it will always remain a pre-existing condition. When my dog has NO allergies to anything, ever. We feed him every kind of human food (except for the ones all dogs are not aloud like gapes, garlic, onions, etc) and all dog treats. He has never shown signs of allergies once, and the vet agrees he has never had allergies either. I bought the insurance for peace of mind. I am thankful for this experience because now I have confidently canceled all insurance for our dog. I’ll be putting my monthly money into a savings plan to use for future vet bills. Possibly without this experience, I wouldn’t be so confident when future vet bills come up. I hope this honest bad review of how Trupanion is a scam will help future animal owners. Future buyer suggestion - If you do buy insurance be sure to do it before you ever take them to the vet and don’t share any information on issues that arrived before the policy is out of the waiting period. That seems to be the only approach for them to not irrationally denying every claim. Good luck and I wish you the best with your little one.
Insurer: Trupanion Canada
By: Alexis
Absolute waste of money.
Please avoid this company at all costs. They advertise that they process claims in 5 days but once you sign up you find out is actually 30-40. They also fabricate excuses to deny claims, such as claiming that a diagnostic test that was negative was a “pre-existing condition”. Choose a different company, this one is fraudulent.
Insurer: Pets Best
By: Rosalie
Trupanion denies every claim!
I normally don’t write bad reviews ever, however, my bad experience with Trupanion must be shared to help future buyers. When we first got our puppy we were moving to a rural area known for fleas and ticks, so we went to the vet to start preventative care of a flea and tick medication. When we signed up for Trupanion they deemed that vet visit as a result of allergies and proceeded to deny every claim thereafter due to allergies being a pre-existing condition. Here are the specifics: Our puppy had heat rash – denied due to allergies. Then he got pink eye from the neighbor’s dog - denied due to allergies. Then he got pink eye again from the same neighbor dog – denied again due to allergies. Then he had a puncture wound – that too was denied due to allergies. And then when I said I wanted to cancel and move to another company they threatened me that they will share their findings of allergies with the other company and it will always remain a pre-existing condition. When my dog has NO allergies to anything, ever. We feed him every kind of human food (except for the ones all dogs are not aloud like gapes, garlic, onions, etc) and all dog treats. He has never shown signs of allergies once, and the vet agrees he has never had allergies either. I bought the insurance for peace of mind. I am thankful for this experience because now I have confidently canceled all insurance for our dog. I’ll be putting my monthly money into a savings plan to use for future vet bills. Possibly without this experience, I wouldn’t be so confident when future vet bills come up. I hope this honest bad review of how Trupanion is a scam will help future animal owners. Future buyer suggestion - If you do buy insurance be sure to do it before you ever take them to the vet and don’t share any information on issues that arrived before the policy is out of the waiting period. That seems to be the only approach for them to not irrationally denying every claim. Good luck and I wish you the best with your little one.
Insurer: Trupanion Canada
By: Alexis Nelson
I like submitting the claims on my…
I like submitting the claims on my phone and being able to check the status on your website. I am happy with having this insurance for my cats it helps me afford to get them the care they need at the vets office.
Insurer: Pets Best
By: Allison Rudewick