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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Incredible service
Your service has been fast and accurate every single time, over the nine and a half years my pup has been insured with you. I recommend Trupanion to everyone.
Insurer: Trupanion
By: Melissa
Jessica was very patient and kind with me.
Jessica was very patient and kind with me. I don't navigate through computer programs easily, she explained everything thoroughly so that I was able to set up my account and submit my claim.
Insurer: Trupanion
By: Denise
My premium has crept up from 35$ to 70$ per month over 4 years with NO CLAIMS WHATSOEVER.
My premium has crept up from 35$ to 70$ per month over 4 years with NO CLAIMS WHATSOEVER. I plan to cancel this week.
Insurer: Trupanion
By: Andres
Pleased with the service.
Pleased with the service.
Insurer: Trupanion
By: Jaleela
Sara was helpful & friendly.
Sara was helpful & friendly. Understood my objection to my claim denial. But as far as the company goes I have some reluctance. It feels like it took quite a long time to review the claim. Then it was denied based on some inaccurate & incomplete information from the vets note. Also I didn't feel like the claim reviewer made the correct assessment on the records by which he/she based the denial. So now I'm having to deal with an appeal situation which is time consuming & frustrating. Trupanion was recommended to me by the vet staff. I've never carried pet insurance so had little knowledge of all the choices. I gave you a neutral rating because I'm not sure how I'll feel as the appeal process unfolds.
Insurer: Trupanion
By: Connie
service coverage communication and speed of claims
service, coverage, communication and speed of claims
Insurer: Trupanion
By: Liz
The online claim process was easy the claim paid was reasonable and the response was fast - only 24 hours.
The online claim process was easy, the claim paid was reasonable, and the response was fast - only 24 hours.
Insurer: Trupanion
By: Rev.
They are all very knowledgeable and helpful.
They are all very knowledgeable and helpful. They care about the owners and the pets.
Insurer: Trupanion
By: Penny