216,496+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,496 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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There's not much that could make a tooth extraction less painful- Healthy Paws was able to make it happen!
Healthy Paws has been by my dog's side since I got her 3 years ago, through ear infections, injuries at the dog park, etc., but really came through for us when my dog broke her tooth and ended up needing an extraction. Through the fear of putting my dog under anesthesia, I also was scared about how I would afford the procedure and Healthy Paws came through for me with my coverage. I have never been more thankful for pet insurance than I have through this process. I also learned how much they care- I got a personal follow-up message asking how my dog was doing during her recovery. I recently considered switching pet insurance companies, but after this will be a Healthy Paws customer for the life of my dog and for any future pets I may have. Additionally, they keep making things easier when submitting claims- I have seen their process get more streamlined. They've always responded to claims quickly, but they also always beat their 10-day processing time.
Insurer: Healthy Paws
By: Meredith
Peace of mind and amazing customer service from a dependable company
We've had Healthy Paws Pet Insurance for the past 8 years, ever since we adopted our dog when he was 2 years old. Through a range of minor injuries and illnesses over the years, and more recently, a need for expensive diagnostics with a specialist, Healthy Paws has been there, unwavering. Our policy has never been changed, aside from the relatively small price increases over the years, which we are given plenty of advance notice about and we have found to be reasonable. All our claims have been processed quickly, and require only an upload of an itemized invoice once they have your pet's medical records. We especially appreciate that Healthy Paws has no payout limits per incident, per year, or per lifetime. We sleep peacefully knowing that whatever medical care our baby needs, we will be able to provide for him with the help of Healthy Paws. I often think it would be nice if our human insurance were so easy!
Insurer: Healthy Paws
By: Melissa
Extremely Happy I Chose Healthy Paws Pet Insurance!
I compared many pet insurance companies and I am extremely satisfied with my choice of Healthy Paws Pet Insurance. No deductible per incident only once annually, no caps on payouts at all, and they even cover congenital issues if symptoms first occur after the start of the insurance. This is very important if you have a pure breed. When our dog was a little over 2 she started to show signs of an issue. We have a $100 deductible and 90% coverage and Healthy Paws has been fantastic! With the app I just take a picture of the vet bill to submit a claim- it couldn't be more simple. We were able to have an MRI to diagnose her which would not have been affordable. Any pain medication she will need to stay on long term is covered. If she gets worse and needs surgery we know it will be covered. We only had one claim denied because it looked like a well visit. It only took a call to talk with them for them to correct it without argument. They paid all our claims quickly and we have only experienced very good customer service. I had fears about sending all the medical records at time of first claim because I heard horror stories about pet insurance companies using pre-existing condition to deny legit claims. But that didn't happen--they have been paying all our claims without any issue at all. It was so easy and they really seem to care about your pet and want to cover them so they can get well. Like all insurance I am hoping the rates stay reasonable and affordable, but I can say right now that I could not be more pleased with my choice of Healthy Paws for my pet insurance!
Insurer: Healthy Paws
By: Lori
Healthy Paws saved my puppy's life
this is an amazing company that is willing to go far and beyond what you would have expected from them. Thank you for everything!
Insurer: Healthy Paws
By: Michael Rodriguez
Healthy Paws saved my puppy's life
this is an amazing company that is willing to go far and beyond what you would have expected from them. Thank you for everything!
Insurer: Healthy Paws
By: Michael
Fantastic Experience - Great Customer Service, highly recommend Healthy Paws
Recently our 3-year-old Yorkie mix ruptured a disc, and had to undergo emergency surgery. Not only was this emotionally stressful the vet bills added up quickly and it would have been very difficult had we not had pet Insurance with Healthy Paws. We just wanted to get him though the surgery regardless of what was covered, or not covered, and then we’d submit the claim to Healthy Paws and see where the chips fell. I was shocked at how fast and seamless the process went from claim submission to us receiving a direct deposit of payment. Total process took less than 1 week, and this was a very large vet bill, close to $8000. Furthermore, they actually followed up after the procedure to see how he was doing. It’s going to be a long, stressful recovery but knowing we have Healthy Paws in our corner takes a part of the stress out of the equation. Hands down the best customer service I have ever received. This was a freak accident that could have happened to any pet owner, and if you don’t believe me stop by your nearest emergency pet hospital and take a look at the crowd in the lobby. I am telling everyone I see walking dogs, or that I know have dogs/cats about our experience and strongly suggest they invest in pet Insurance, and trust Healthy Paws. It is a small investment for the peace of mind. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Steve
Unbelievably great customer service!
I can't say enough great things about Embrace's customer service. My dog unfortunately ended up at the Pet ER (prior to having insurance) and by the time I submitted my first claim the server at the Pet ER had been down and they were unable to access my dog's records AND they had no details on when it would be up and running. I was so frustrated and nervous that if those records were gone for good, I'd be screwed out of pet insurance for my dog. But, I spoke with the customer service and they offered to contact Pet ER as well as my primary vet to check for any records and I'm not sure how they got them, but later that day, my claim was covered! So incredibly thankful for their patience and time to take care of my issue.
Insurer: Embrace
By: Colleen
The best pet insurance!
I’m amazed at how easy and quick healthy paws were when my dog tore her acl. I couldn’t have had a better experience with them and not to mention the peace of mind knowing that within a week I was fully reimbursed!! Unheard of! Thank you healthy paws for caring about my Fur baby! They even followed up with an email to check on her recovery:)
Insurer: Healthy Paws
By: Lydia
It's been so great.
It's been so great. Every time there is a health issue with the pup, i submit paperwork, or give a call in advance knowing there will be a big cost, and they are quick to respond and provide feedback. They always pick up calls with minimal waiting. I couldn't ask for a easier process. I wish it was like that for human healthcare.
Insurer: ASPCA
By: Andrew F
Welcome to the AKC Pet Insurance family? Really? Which family?
"Welcome to the family". That is what AKC Pet insurance tells its customers when they sign up. Our experience with this insurance company has been anything but a family experience. Family member care for each other. In our case, this company only cared about its ability to not cover medical treatment. We have a Labrador puppy. She is 7 months old. When she was 4 months, she injured her left front paw playing with other dogs in the park. The vet we used to go to, told us to give her some pain killers, rest her and to make sure she would not eat too much. It turns out that her growth plates were damaged and she started developing what is known as elbow dysplasia. A couple of months later she injured her left front paw again. We went to AMC in NYC, probably the best veterinary hospital in the country. They have been running tests to determine the extent and the origin of our dog's condition because they have been puzzled by this injury and unable to determine whether it was caused by trauma or by a genetic condition, or by a combination of both. For full disclosure: we know that Labrador retrievers are prone to elbow dysplasia and we are ready to accept their diagnostic if they determine it was purely genetic. AKC Pet insurance did not even wait for the exams to be completed. They decided it was genetic and denied all the claims. So basically, their position is that they know better than specialists. Or they put your pet in an Excel spreadsheet and consider it as just a cost they have to minimize to increase their profits. One last thing. Be careful if you have a Labrador or a large dog: elbow dysplasia is not even mentioned as such in the contract they send you. It is called osteoarthritis on the letter z of all the exemptions they include not to cover your pet. We hope our experience can be helpful when you make decisions whether to buy insurance from this company or not. Looking back we should have listened to the warnings we had read on this website.
Insurer: AKC
By: Jean-Cosme