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Sad
Sad when you have been sending documents since March and it's November and still no resolution. But when it was time to pay my policy they took my money right away. I am so disappointed.
Insurer: Pets Best
By: Diane
they have really rude customer service
Hello john k! My name is Julie. so like i'm looking for insurance right, i dont understand about pre existing how its work. how do you decide or know if the pet has pre existing condition or not? J HI, John. We will collect the medical records for your pet, which will show us your pet's medical history up to the point of enrollment, and then after as well. yeah i know but if medical record shows curtain symptom then it goes to pre existing? what if the sympton isnt on the medical report? J If a pet already shows signs or symptoms of an illness or injury, this would be considered pre-existing, even if it has not been diagnosed yet. do the pets has to be in examination before the insurance start? yeah that i dont get it. how would u guys know its already started or its been J No, but keep in mind there are waiting periods too. 5 days for injuries and 30 days for illnesses. It sounds like your pet is going through something that you may be looking for coverage on. is this correct? my pet is completely healthy m just trying to figure it out. i have a wellness plan ending in dec. after that im thinking to get insurance along with pet insurance. my pet had parvo 4 months ago but hes survived Then you would have nothing to worry about, if there are no vet records of any problems (and if you get through the waiting periods with no signs or symptom) then you are in the clear. It is a great idea to set up insurance while your pet is young and healthy. J That is good news. I am happy he pulled through that. hes 11months i mean i heard from people and saw some reviews that people saying thier pet never had condition or ever tested before then when they go vet and do a claim. most of them told its preexistiong condition n dont cover thier bill J I understand your wanting to be smart about this. We rely on the vet records, and we would not deny a claim unless the vet records show us the condition did not start after enrollment. Would you like to speak with me so we can go over how the policy works, and pricing? so im just trying to know how do you guys decide its pre existing is it like they has to go pre examined for everything before getting a insurance or its just based on their medical record past are you calling me trying to be smart? im just trying to figure it out and doing some research when it comes to my insurance. how can you be so rude?
Insurer: Trupanion
By: john
VPI, now Nationwide, has always been there for me and Midnight.
I have had multiple pets insured by VPI, now Nationwide, and have always been very satisfied with your service.
Insurer: Nationwide
By: Terri
Easy Peasy
This is my first experience with pet insurance. The claim process was effortless!
Insurer: Pets Best
By: Tara
Our vet tech asked about Pets Best...
We told him that we're more than satisfied with Pets Best. Claims are easy to submit and descriptions of payments are thoroughly explained, not to mention, paid quickly. We highly recommend Pets Best!!
Insurer: Pets Best
By: Karen
Sickness is better with Insurance
We have an English Bulldog, they are know for having a lot of health issues, but our baby is great. Every time we take him to the vet they give us the documentation we need and we always send it to the insurance and they reply really fast, if not they always notify us via email why is the delay. We really like it!
Insurer: Pets Best
By: Estefania
Easy to understand
I submitted a receipt that had a few things I knew wouldn't be covered, but couldn't remove from the invoice. Pets Best sent two emails back, one with the parts of my claim that were approved and one for the parts of the vet visit that were not. It made it very easy to understand
Insurer: Pets Best
By: Alexandra
Happy with policy & service
Great insurance - you can select the type of policy you wish to purchase as well as related deductibles and co-pays. Wish I could do this with my insurance. Plus claims submission and settlement are a breeze. Great Service! Thank you once again.
Insurer: Pets Best
By: Michelle
Five stars
The claims process was very quick and easy. My cat was brought in for an annual exam and shots. Pets Best explained all that was covered or not covered and why. I have been a customer for well over a decade and have been very pleased with them. I have referred a couple people to them who also signed up with their pets. I give Pets Best 5*s all the way. Thank you
Insurer: Pets Best
By: Gerald
Thanks a bunch
Without warning it became apparent that Stella was not feeling good at all. She was not her outgoing friendly self. On our after dinner romp she would walk and pee then walk and pee again and again. During the night we actually pee'd in the house 7 times! Small amounts. These symptoms first appeared on Friday evening and by Saturday they were even worse. I took her to the nearest clinic opened on the weekends. They took us straight in and began evaluating her. She was diagnosed with a significant UTI. Medication was administered and prescribed. I filed Stella's first claim within two - three days of the vet visit. There were no questions from Pets Best and the claim was proceeded with ease. Thanks a bunch!
Insurer: Pets Best
By: John