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Easy to manage/overall great/customer care needs work.
We have two young dogs on health insurance. The top-tiered level & overall the ease of claims/submission etc has been very easy & I have recommended to others. I was initially lead to this company by our vet. Had a very bad experience with talking to customer care 2x last year, & so that would be my only negative thus far. Agent was not clear & a bit sneaky, twisted words around, & one of our plans was compromised coverage-wise. We appealed (calls were recorded) and only 1/2 of it was resolved. Was very disappointed in the way the issue was handled. I am a very honest person & pet owner & was so taken back by the experience, & the way the agent proceeded to put pre-existing conditions on her plan without full disclosure & DID NOT TELL me on the call. It was handled very unprofessionally & upon speaking to an agent in the recent future, they actually agreed that the agent was not honest & did not handle the call appropriately. All in all though- the ins and outs of the insurance process is great & I have kept them on their plans because of this. It has helped us overall, undoubtedly. Very easy to submit claims on the app & the process is quick overall.
Insurer: Nationwide
By: Vanessa
Wouldn't think of having a pet without insurance from Nationwide!!!!!!
AWESOME!!!!!!!!!!!!!!
Insurer: Nationwide
By: Sammie
Great, quick reply
Thank you for being there for us!
Insurer: Nationwide
By: Judy
Great coverage
Great insurance coverage , will recommend it. Very easy to submit a claim , the vet help line is also a good service
Insurer: Nationwide
By: Katia
Excellent service!!
My fur baby had an emergency procedure. I submitted my dr bills, which was very easy. I was told I would receive my check in 30 days and it arrived in 10 days! Excellent service!!!
Insurer: Nationwide
By: Debra
Filing claims is easy and they’re handled quickly
I love being able to file claims electronically and they are dealt with quickly and efficiently. I am very pleased with your insurance and recommend it to other per parents.
Insurer: Nationwide
By: Susan
The best thing I did for my service dog.
I have a $25,000 dollar service dog as I am 100% disabled combat veteran. Boots was trained for my disability in South West Washington State and then donated to me. With 500 hrs of training and me training 160 hrs with Boots I felt she needed the best insurance possible. After looking at different insurances I decided Nationwide was the best and I have never been dissatisfied. Doug Grell
Insurer: Nationwide
By: Doug
Relief knowing Trupanion is there
I am so thankful to know that we have trupanion for our pups. We have moved quite a few times and it is always so easy to update our information. They are SO helpful and kind seven we call. So thankful and relieved to know we can do whatever our fur baby needs with the help of Trupanion.
Insurer: Trupanion
By: Ally
Prudence has shown a 100% improvement with her Mycoplasma.
Prudence has a condition known as Mycoplasma which occurs on and off every couple of months.. Her recent past procedure by our Vet. seems to have really improved her health. Hopefully, she will not incur any future problems.
Insurer: Nationwide
By: Georgiana
Worth every penny!
Glad I got this through work. Really came in handy when allergy season came around.
Insurer: Nationwide
By: Sandra