217,576+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,576 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Awesome
They where patient and direct and answered all my questions
Insurer: Trupanion Canada
By: Sharon
Immediate approval st the Vet
The claim was accepted, I paid what was not covered and my deductible and a copy of the breakdown of approval was sent the next day via email.
Insurer: Trupanion Canada
By: Christine
I like Trupanion but I would like a plan that would help me on all visits to the vet.
I like Trupanion but I would like a plan that would help me on all visits to the vet. I know there would be increased costs, but right now I have insurance, but do not see benefits I can use on a regular visits.
Insurer: Trupanion Canada
By: Leslie
I have had some trouble in the past getting through to customer service and with receipts being taken.
I have had some trouble in the past getting through to customer service and with receipts being taken. Seems to be getting better though
Insurer: Trupanion Canada
By: Janice
Too expensive
Too expensive
Insurer: Trupanion Canada
By: Daniel
generally very good a little confused as to why the last claim payment was sent to the vet and not my home as it has been for the last 10 years.
generally very good a little confused as to why the last claim payment was sent to the vet and not my home as it has been for the last 10 years.
Insurer: Trupanion Canada
By: Caryn
I felt that the staff let me and my veterinarian down by not getting the information correct after being contacted by my vet.
I felt that the staff let me and my veterinarian down by not getting the information correct after being contacted by my vet. I had to phone Trupanion as well as contacting my vet again to straighten things out.
Insurer: Trupanion Canada
By: Ian
Read the fine print carefully
I have a black lab that had knee problems and I had pre-diagnosis on the one leg ended up needing cruciate ligament which was obviously not covered because I put insurance on afterwards! unfortunately the dog needed the second knee repaired and insurance would not cover yet which was somewhat disappointing for us
Insurer: Trupanion Canada
By: Chris
Unhappy Customer
Billing was very confusing. I have paid my veterinary at his office on the day of the surgery for my dog, Penny. Now you tell me I only owe $393.97 when I have already paid $732.75. The Vet's office phoned you while I was there and received confirmation that you would send me a cheque for the difference. You have not given me satisfactory service for my first ever claim. I am considering leaving as I have paid you since 2016 and this is the treatment that I have received. Not good enough! Please send me the cheque that is owing to me ASAP.I could set up my own account to look after Penny's needs and would not have the confusion as I have had over this claim.
Insurer: Trupanion Canada
By: Jean
Sadly unhappy
The people are nice, but almost everything I submit is denied. Also, changing my address from a PO Box to a street address less than a mile away is going to raise my rate $34 a month.
Insurer: Trupanion Canada
By: Donna