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Petsbest is a scam...
we recently moved to the US from another country. Took out cat insurance for our cat - took one of the most expensive policies so the only thing that wouldn’t be covered were pre-existing conditions and routine checks. Our claim was denied because “Additional information was required to process this claim. After numerous requests, we were unable to obtain records from your veterinarian. Your claim can be reviewed upon resubmission of the claim with required medical records.” My issue with this is that we were not once contacted by Petsbest. I reached out to them on a chat since it took a long time for my claim to be processed. They said they needed me to send as much information about my cat’s medical history (which was in Belgium up til now) so I did and sent them everything immediately via email. I never got a reply and asked them for an update a couple of weeks later and they said they were sorry for the delay and will get back to me ASAP - which they didnt, I just got this denial. What is really wrong is that they send the denial THE DAY AFTER they took my payment for the next month, which seems really wrong. I also feel that they should not trick people into buying insurance and AFTER paying for several months telling them it could be an option that they cannot insure their pet. This should be checked or confirmed before having people pay. So I have not ONCE been contacted by Petsbest but they do denial my claim because they tried contacting us numerous times? It is impossible that they tried to reach our vet since they do not have her contact info. FYI my cat is 1000% healthy and did not have any medical issues prior to taking the policy
Insurer: Pets Best
By: Stephanie
Very easy to submit claims and new payment option makes things simple
Was very satisfied with the service I received. will highly recommend to friends and family.
Insurer: Nationwide
By: Jantis
So much peace of mind, with excellent service.
I am so happy Lily is insured with Nationwide. The claims we have submitted to date have been easy, and we have received great customer service. I also find the website very user friendly.
Insurer: Nationwide
By: BETH
Best Dog decision we've made
This is the first time we have had pet insurance and we should have done it 9 Airedales ago !! Our daughter researched several pet insurance companies and strongly advised Healthy Paws. Our Airedale is 3 years old and unlike most Airedales has had several expensive health problems ..... we hoped never to have to use the insurance but are very grateful to have it. It is the easiest claim process of any kind of health insurance, download the app, snap a picture of your vet bill,and send to Healthy Paws...... and the reimbursement comes in quickly. On the rare occasion we have had to call with a problem, we have found the customer service people very helpful. It has been such a relief to not worry about the COST of the dog's care , and concentrate on the dog himself......Thank you Healthy Paws
Insurer: Healthy Paws
By: Eileen
Great communication
I was notified at each stage of my claim processing, and when there was a delay due to a high volume of claims, I was notified and received my reimbursement check timely. The process was easy and I am very satisfied. Having a puppy is expensive (especially a Great Dane puppy who is mischievous), but knowing I have help with that is great!
Insurer: Pets Best
By: Brittany
Helpful
Our cat Angel was very sick but she was very good at hiding it. One day she stopped eating and we took her to the doctor to find out her kidneys were shot.. she past away at home comfortable with her family..pets best was very helpful and they even sent us a beautiful card. Thank you
Insurer: Pets Best
By: Myriam
Our first claim
Our cat is a Maine coon cat, Orion. We brought her to the vet for fecal testing, update of current shorts, blood work and a general wellness visit. With our chosen plan our bill was $180- I listed each item as described by my veterinarian receipt, and in no time at all we received our refund for having insurance. My check was for $140. and change. I can't tell you how pleased we are. This insurance plan through Pets Best is worth every cent for my wallet. And especially the well-being of my furry friend.
Insurer: Pets Best
By: Jeffrey
Happy to have Lucy covered.
good insurance for my pet
Insurer: Nationwide
By: Kay
Peace of mind with easy claims process
My wife and I were on the fence about pet insurance when we got our first puppy, Penelope. Without doubt, the decision to get ASPCA was the right one. Not only does the insurance provide us with the peace of mind to not hesitate to seek a veterinarian’s help during time of sickness or normal wellness visits due to financial constraints, but the claims process is exceedingly easy. The payments are prompt and accurate. Our pup has been relatively healthy but things do come up and having the insurance has absolutely been worth it. We are hoping the new member of our family remains as healthy as possible for many years to come!
Insurer: ASPCA
By: Edward
I've recommended Figo to many people
I've recommended Figo to many people. Their rates are reasonable, they are professional and kind, and they get the job done.
Insurer: Figo
By: Gail Tz