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Pet parents across the U.S. and Canada have left over 217,508 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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A very professional and compassionate person help me with my questions.
A very professional and compassionate person help me with my questions. Anytime I have ever called trupanion, I have nothing but good things to say.
Insurer: Trupanion Canada
By: Pam
Fast Claims Processing & Caring People
Quick claims processing and when you have questions you get caring customer service folks as a bonus.
Insurer: Trupanion Canada
By: Maureen
Devin answered my questions very nicely.
Devin answered my questions very nicely.
Insurer: Trupanion Canada
By: Clark
The company sent me a email they needed something I did it right away and the have waited until I call to push my claim in so now it's months later and still haven't gotten reimbursed
The company sent me a email they needed something I did it right away and the have waited until I call to push my claim in so now it's months later and still haven't gotten reimbursed
Insurer: Trupanion Canada
By: Monica
The fact that this is my dogs second knick this year should be covered.
The fact that this is my dogs second knick this year, should be covered. The fact that it is per incident is fraud and a bait and switch. My dog is epileptic and has serious issues, thus I cannot afford to drop the insurance but if I could I would. You play on people who simply love there pets. I pay you over $1,000 a year for nothing.
Insurer: Trupanion Canada
By: Elizabeth
Nationwide is the best!
Nationwide cares about my animals and I appreciate the sincere and comforting customer service. Thank you.
Insurer: Nationwide
By: Diana
Best pet insurance around
We love Figo.........
Insurer: Figo
By: Dan
Great customer service!
I haven't had to use this insurance yet, but I have worked with their customer service regarding premium changes, changing plans, changing underwriters, etc. and they were wonderful. They helped me through the whole process, kept me informed, and made sure that our coverage didn't lapse between all the changes. 5 stars for great customer service.
Insurer: Figo
By: Brian
hugh help
as the owner of an allerggic dog, it has been a great help in being able to afford her medications.
Insurer: Nationwide
By: verna
(Please read)Beware
(Please read)Beware, do not get this “insurance” they are scammers. This is a robbery on broad day light. Got the policy with Figo and when the policy kicked in August I took my puppy to the vet, and he had a heart murmur, some Pomeranian dogs have them, doctor said it could be nothing but it could lead to something worst or it could go away, anyway this is a congenital disease. Unfortunately it led to an an enlarged heart and had to go to an emergency vet on October 25th. I also payed more so I can have coverage for vet bills, and they refused to PAY!!!! My Pomeranian has to have surgery and they didn’t want to pay also because they said It fell under the 14 day no Illness period or some crap like that. They asked every document they we had for our dog. And they didn’t want to cover. On their website they have misleading information saying that they could have exceptions if the certified vet would send a letter But his was a congenital disease which this was!!!! also they told me that on the phone. THEY SHOULD COVER CONGENITAL DISEASES which this was the Case. My vet and the cardiologist send a very convincing letter and and she also spoke with them on the phone A COUPLE OF TIMES they REFUSE TO PAY as well as this point all I wanted is my puppy to have surgery and I had to put it on my credit card. I had to pay more than $6000 which I’m still trying to pay. My dog passed away in surgery On Nov 7th, we are still heart broken and we miss him every day. Figo when they replied denying to pay used a very normal language with no medical terms but, last email I got from them it FELT LIKE AN INSULT!!! They transformed the letter that the cardiologist and the vet send them to change a few thing now speaking with medical terms like PDA and stuff like that. They are full of crap turning tables on their favor. Even when my Vet from the specialty center and cardiologist called them and sent emails to them, they were looking always for a way out. They wanted to talk to the fist vet that detected the murmur trying to find contradictions but they couldn’t find any!!! They still denied to pay. I tell people I know about this and they have lost customers cause these are really messed up. Life will get them in sure of that I believe that karma will get them and all the money they make out inocent beings like dogs and us their owners.
Insurer: Figo
By: Cesar Navarro