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Been good so far but haven't had to use it so can't rate fully yet
Been good so far but haven't had to use it so can't rate fully yet
Insurer: Trupanion Canada
By: Eliza
They helped me quickly and effectively
They helped me quickly and effectively
Insurer: Trupanion Canada
By:
Harper's mom
The experience itself is wonderful--my vet submits the invoice to Trupanion while I wait, and no more (usually) than 5 minutes later, the vet is reimbursed. I then only have to pay my 10% share. So easy and less hassle than paying the bill, submitting the claim, and waiting to be reimbursed. The only reason I didn't rate the experience a 10 is that not everyone wants to pay a monthly premium, and we do spend a fair amount annually on those. But for recurring skin and allergy issues, it's been more than worthwhile.
Insurer: Trupanion Canada
By: Kathy
I just realized that there are dozens (or more) deductibles - a different $1000 deductible for EVERY condition a dog might have!
I just realized that there are dozens (or more) deductibles - a different $1000 deductible for EVERY condition a dog might have!! Since our dog was 7 when we rescued him, it will be difficult for him to accumulate that many vet bills in his remaining lifetime. If anyone ever asks me what I think of Trupanion, I will explain this very clearly. Your contract covers this, I'm sure, but I was not aware of it until we'd had the coverage for 3 years. Also, I would have waited 30 days after purchasing Trupanion before taking him for a vet checkup (even though he was a rescue) because now, for the rest of his life, he will never be covered for anything related to allergies or itching - simply because I asked the vet to check this out when we first got him - and it is listed as a pre-existing condition. Also, when he did have an expensive illness last year ($6000), we had to fight like crazy to get Trupanion to cover any of it, simply because he had had diarrhea before in his life (before we purchased the Trupanion policy). Diarrhea is too common and too general to be considered a "pre-existing condition." That said, the service folks are unerringly friendly, reassuring, knowledgeable and polite. The response time has been excellent for our claims. Everything is clearly automated to the nth degree, but I always feel there is a caring human being available to answer questions.
Insurer: Trupanion Canada
By: Brenda
I have only had this insurance for a short time and feel it's a bit expensive.
I have only had this insurance for a short time and feel it's a bit expensive. However, it beats the potential tens if thousands I would pay in vet fees if something happened to my dog. Serena was very helpful and really seemed to know the product well when I asked questions.
Insurer: Trupanion Canada
By: Eileen
Good experience so far.
Good experience so far. Even though I have not used the services
Insurer: Trupanion Canada
By: Danielle
Because nobody is perfect.
Because nobody is perfect.
Insurer: Trupanion Canada
By: Janet
Stephanie was great however by the time I actually received the Password Reset email 30 minutes had passed and the link had expired.
Stephanie was great, however by the time I actually received the Password Reset email, 30 minutes had passed and the link had expired. This happened both when I used the website to reset my password and when I spoke with Stephanie over the phone. Still haven't reset my password.
Insurer: Trupanion Canada
By: Bre-Ann
Because after Caitlin the next person I spoke to was very helpful which she wasn't
Because after Caitlin, the next person I spoke to was very helpful ,,,which she wasn't
Insurer: Trupanion Canada
By: Barbara
I (mostly) love Truepanion
Overall I have been happy with Trupanion and appreciate the peace of mind it offers in ensuring my pet would be able to be treated in the event of a grave injury and illness. However, really frustrated that I was charged the $250 deductible for my recent claim even though it was for the same condition for which a claim was paid out back in 2018. The condition-based deductible was a major selling point for, so to see it not being enacted is very disapopinting.
Insurer: Trupanion Canada
By: Lori