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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Fair terms
Fair terms, prompt reimbursement, no hidden “small print” surprises
Insurer: MetLife
By: Petko Mitev
This was a disappointing experience
This was a disappointing experience. The process took a month. I've also learned I was given wrong information when creating this account which could potentially cost me more than $1000 down the road. Lack of training on their part will cost me. New members call back and review your chosen plan with several people before finalizing. Make sure you spoke with someone that knew what they were doing. They love to argue with you, which is the poorest is customer service.
Insurer: Embrace
By: Shari Goscinak
Waste of money you do not get very much omoney back your paying for something that isn’t paying out out of a 9,600 dollar surgery I got 500 dollars and out of 1200 vet visit I got 35 dollars???
Pay out if I pay for 2000 of coverage I want that much coverage I’m paying out but not getting what I’m paying for I’m better off not having insurance I’m paying out more than I’m getting back
Insurer: MetLife
By: Carrie Dowdy
Bruddah, Haole Girl and Duchess
Pets Best has always been fair and responsive for claims for our 3 Boxers over the past 8 years.
Really good first 4 years and then --
I've recommended PetsBest to many people. The claims process is easy, and I've always been paid. My little dog has conditions which require medications for life. The premiums had modest increases over the first four years. But I've just been hit with an increase of the current monthly premium by $30! More than a 50% increase. I haven't moved, my payments are automatic, etc. No explanation offered. I'm a senior on a fixed, modest income and this hike is very hard to absorb. I feel like I've been mugged. Now they're just like every other insurance company. Perhaps they're aiming to get rid of me and my dog.
Insurer: Pets Best
By: Kathleen
He was very helpful and knowledgeable
He was very helpful and knowledgeable. He answered all my questions and helped me feel better about making my decision
Insurer: Fetch
By: V M
Quick on direct deposit money back
Quick on direct deposit money back! Great plans! Any questions just call ... and you have your answer! I talk to many people as a bartender! Mention to people in stores, pretty much anyone who will listen! I love having them! Give metlife pet insurance a call and protect your babies! 1-800-438-6388!
Insurer: MetLife
By: Barbara Hohmann
Customer service are all great.
Customer service are all great.
Insurer: MetLife
By: Evangeline Ballesteros
Good customer service
Good customer service. Good benefits. Reasonable cost. Prompt reimbursement.
Insurer: MetLife
By: Nelson Thibert