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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Submitting claim
Submitting my claim this morning was very easy. Not sure how long this will take to be reviewed. In the past I have been very happy with the results and timely reimbursements.
Insurer: Embrace
By: Celeste Fondaco
MetLife isn’t complicated
MetLife isn’t complicated. Submitting a claim is simple. Turn around time could be quicker, but all in all I’m very satisfied.
Insurer: MetLife
By: Tristan Johannessen
The customer service is amazing
The customer service is amazing! They cover more than you would think. Everyone is so friendly and helpful! Love Trupanion!
Insurer: Trupanion
By: Sheree
Amazing custome Service
Amazing custome Service! Quick payment and turnaround time!
Insurer: Trupanion
By: Ramses
Trial Paid Off
I took my kitten in for his final set of vaccines and was offered a 30 day trial of Trupanion. I accepted & I ended up using it without ever thinking I would. 2 weeks after his vaccines/exam he had a mass in his foot. Even though it was the trial period they paid a portion of the invoice.
Insurer: Trupanion
By: Angie
Superior service Mailed the receipts
Mailed the receipts. Was reimbursed within 3 days. Great service
Insurer: Trupanion
By: Cartier Tank Anglaise White Gold With Diamonds
You people continually screw up the…
You people continually screw up the claims I submit. I have yet to submit a claim that doesn’t require me contacting you to get the claim properly processed. I’m still waiting on a claim from January where you have yet to pay for the valley fever test for my dog Charlie. In my most recent claim you only processed part of the claim. I submitted 5 allergy prescriptions and you only processed 3. What is wrong with you people.
Insurer: MetLife
By: Richard Niver or Karla Strobel
Happy!
I have been very pleased with Embrace Pet Insurance. It is easy to submit claims, and payments are very prompt. Great customer service.
Insurer: Embrace
By: suem
Trupanion has gotten our cat through…
Trupanion has gotten our cat through cancer, and now that she’s a senior they are helping her through her later years. It’s very comforting to know she will be able to live out her senior years with us, without worrying about vet costs.
Insurer: Trupanion
By: Sandra
Their prompt response to questions and…
Their prompt response to questions and payment.
Insurer: MetLife
By: Cindy Stallings