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Pet parents across the U.S. and Canada have left over 216,984 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Trupanion review 12/2019
Easy claims process. Immediately received a response and quick claims processing and payments.
Insurer: Trupanion Canada
By: Steven
I do not think you should share this
Your customer service and the time you process is good. But, I have been comparing around and have found there are other insurance companies I would consider. I do not like your Deductable per illness
Insurer: Trupanion Canada
By: Terri
Trupanion Pet Insurance Review
Trupanion has envoked so many rules, regulations and fees that the coverage is minimal compared to other insurances out there for pets. I have been with Trupanion for so long it is not feasible to change my insurance provider at this time as my pet is aging. I will however do much more shopping and comparisons on insurance providers on any new pet additions to my family. I am a firm believer that pet insurance is a necessity in todays costs of care for pets.
Insurer: Trupanion Canada
By: Karen
Just got a monthly increase not happy.
Just got a monthly increase ,not happy. I now pay over $1200.00 a year,but I get to pay the first $700.00 on a claim
Insurer: Trupanion Canada
By: Leona
Because you consistently increase our premium.
Because you consistently increase our premium. We've had no claims and we still get penalized. We move to a new home, we get penalized and our premium goes up. Just not fair.
Insurer: Trupanion Canada
By: Nicole
Great service
Pain-free claim reimbursement!!! It was the first time I had to claim for medical expenses for my dog and it was effortless.
Insurer: Healthy Paws
By: Maloy
One of the best companies I have ever dealt with!
The is one of the best companies I have ever dealt with. The are so efficient. Claims are processed quickly. The customer service is amazing. Everyone is so kind and compassionate. I wouldn't deal with anyone else.
Insurer: Trupanion
By: Susan
Reimburse process is too long.
1. Reimburse process is too long. It takes over 45 days. 2. Even though 45 days left, the status of claim did not change. So I reached out to a representative to know what's going on my claim. through live chat. It was really hard to get response from a representative. 3. Petsbest looks only working on hooking up customers to add their pet to policy and hardly manage the current customers who have a question for reimburse claim. * When I tried to reach out to a representative through live chat as going through "current customer - I have question something", nobody worked on it. * When I tried to reach out to a representative though live chat as going though "current customer - I want to add a new pet to my policy.", my request is quickly matched with a representative. In light of my experience, Petsbest does not look manage the current customer for claim, but only take care of customers for adding pets to policy (that increases insurance fee).
Insurer: Pets Best
By: Sam
Amazing! Love Healthy Paws!
Love that they reimbursement for 90% of the procedures/medicines etc that they cover — which includes physical therapy! The reimbursements are pretty timely and customer service is very helpful.
Insurer: Healthy Paws
By: Matthew