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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Awful. Disorganized.
Pets Best messed with my vet opthamologu claim for 2 months. $390. PB lost the vet medical record, 1 page. Vet sent another. PB started a new claim with new claim number. Dog was adopted march 8, 2025. PB said LA County Animal shelter records of adoption and health "invalid". Just completely absurd.
Insurer: Pets Best
By: Karen
Claim process was a breeze
The claims process was very easy, and the communications were clear as to how much I have used towards my deductible.
Easy to file a claim
Easy to file a claim just sent in paperwork and received a check
Insurer: Spot
By: Sandra
MetLife makes it so easy to submit…
MetLife makes it so easy to submit claims and have them reviewed. I never wanted pet insurance or thought I needed it for any of our animals, but I’m so glad we have it for our cat.
Insurer: MetLife
By: Suzanne Etherington
Signing up was fast and easy
Signing up was fast and easy. The website was great and informative
Insurer: Prudent Pet
By: krhineheartgmail.com
Fairly easy claim process
Once I got all my paperwork in, the claim process is pretty easy. I did have to send what I felt like were repeated copies of the same thing, but eventually everything was taken care of. When I have called to ask questions they are always answered.
Insurer: MetLife
By: Julie Bedwell
Super easy and their customer service…
Super easy and their customer service is great!
Insurer: MetLife
By: Lesley Sevillena
Peace of mind.
With the stress of your pet's medical issues, it's a huge relief to have the claims process so streamlined!
Insurer: Trupanion
By: Jayne Kotey
Quick response
Quick response; no red tape
Insurer: MetLife
By: michael elkin
Friendly
Friendly, knowledgeable, answering all my questions. Made my call easy and enjoyable!
Insurer: Prudent Pet
By: mpackoyahoo.com