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Pet parents across the U.S. and Canada have left over 217,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I love every aspect of Figo!
Ok. If you don’t end up using the insurance, it’s easy to question what you’re really paying for. With that being said, the whole purpose of pet insurance is to be prepared for those unexpected occurrences. A few months ago, my husband and I had to rush one of our dogs to the emergency vet. We had no clue what was going on with her and it turned out that she had some sort of anaphylactic reaction to something (which we still have no idea what caused it). The staff couldn’t get a blood pressure on her, she had weak pulses, her heart rate was extremely high, she had diarrhea and was vomiting up blood...she had to stay at the vet for over 24 hours. When we visited our sweet girl and she was more stable, the doc told us that we did the right thing and if we brought her in any later that we most likely would’ve lost her. Enough with the background story, anyone whose had to take their pet into an emergency clinic knows how fast (and high) the cost rises. Figo and the app made this difficult time extremely easy. The only thing I had to do was start my claim through the app and scan my bill. If Figo needed extra info, they reached out to the vet for whatever they needed. You’re able to view your claim status through the app as well. I have to say my favorite feature is the text support capability. I reached out with a question in regards to my claim status and they informed me they were waiting for the vet to send more info. A few days later I had a check deposited into my account. Figo takes the hassle out of filing a claim and they always reached out and asked about how our dog was doing. The only (minor) issue I’ve had with this company is some confusion in regards to what is able to get reimbursed. Unless you pay for the extra coverage, fees for the office visit are not covered. I was under the impression that I would be reimbursed for the office visit since it was considered an emergency... I was pretty sure I had read this somewhere on the website. I either read it wrong, or it was written poorly... regardless, I’m very happy with Figo in every aspect!
Insurer: Figo
By: Sara
3 month old puppy breaks her leg
We received information about Trupanion through our adoption agency. I called and got some good information but I never followed up. Then my son reminded me. I called right away and signed up. Everyone that I have spoken with at Trupanion was very knowledgeable, helpful and friendly; I never waited more than 2 minutes to speak with a representative. Soon after, my little pup broke her leg playing with another dog. Trupanion was there for us, reassuring and caring. Submitting the paperwork was easy... helpful representatives guided me through the process. I just wish my health insurance was as friendly and timely! I have told everyone about this company and recommended Trupanion.
Insurer: Trupanion
By: Pamela
Customer service is extraordinary
If you need help with anything related to your insurance you will find the staff is very friendly,knowledgeable and genuinely interested in your issue
Insurer: Trupanion Canada
By: Keith
Your representatives are always very helpful and patient.
Your representatives are always very helpful and patient. They even brought to my attention an error created by the AI (Artificial Intelligence ) robot last month that hadn't processed my payment and could have been a disaster if I hadn't discovered it. You helped me save my credit rating and my pet insurance just by having A LIVE REPRESENTATIVE call and explain that there was a problem with processing my payment. Thank you Lesa Omara
Insurer: Trupanion Canada
By: Lesa
Your customer service was very kind in listening to my rant with patience and understanding.
Your customer service was very kind in listening to my rant with patience and understanding.
Insurer: Trupanion Canada
By: Ofelia
You are the best!
You are the best!
Insurer: Trupanion Canada
By: Ivy
You are all great at problem solving with great knowledge.
You are all great at problem solving with great knowledge. She solved our billl issue perfectly. She's a jewel so give her a raise to entice her always working and loyal to you. Sherri Clark and Armani Clark.
Insurer: Trupanion Canada
By: Sherri
Very helpful and all questions were answered.
Very helpful and all questions were answered.
Insurer: Trupanion Canada
By: Rose
Trupanion has always come through for me.
Trupanion has always come through for me. So easy to work with! Customer service is always friendly and helpful. I tell anyone who gets a new pet to look into Trupanion!
Insurer: Trupanion Canada
By: Marilyn
Trupanion gives me a sense of security that any emergency medical event my dog has will be taken care of.
Trupanion gives me a sense of security that any emergency medical event my dog has will be taken care of. You are a very responsive company,
Insurer: Trupanion Canada
By: Joan