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Fast review and claim and pay out, no hassles
Thank for paying out the way I understood the policy. I was horrified with the bill but you went ahead and paid the 90% as promised and I will definitely stay w Trupanion w all future pets as well, as this really gave us peace of mind.
Insurer: Trupanion
By: Carin
Thank you for a peace of mind , Healthy Paws
I've been a happy customer since 2014, and my cats are now 12 and 13 years old. I have had other insurances prior, and I Healthy Paws is the best. It is very easy to submit a claim through their app. And on average I get reimbursed within 3 business days. Over the course of the last 6 years Healthy Paws paid thousands of dollars in claims for surgeries, tests and medications for my kitties. One of my cats had an eye removal surgery, and was recently diagnosed with asthma. I am grateful that 90% of our medication cost is covered as would not have been able to afford it otherwise. As my cats get older I have a peace of mind knowing that I'll be able to provide them with necessary medical care. Thank you, Healthy Paws for living up to your name.
Insurer: Healthy Paws
By: IRINA
I purchased pet insurance 2 months ago…
I purchased pet insurance 2 months ago with Pets Best because of good reviews online. I submitted my very first claim on July 6th, 2020. When I checked my claim status online two weeks later, it showed "waiting on vet info". Thinking that my vet had not submitted the requested information to allow for claim processing, I called my vet to inquire. It turned out that they had submitted the requested information. Just in case, I requested the vet to submit it again. Then, I called Pets Best to ask about my claim, waited for almost an hour, and was still not connected to an agent. So then, I decided to use the internet chat option in hope for a faster response. I still had to wait 45 minutes before finally being connected to an agent. The agent told me that it will take up to 25 days to complete the claim and advised me to call back by the end of July. Today is August 4th, 2020, I checked my claim status again and it still showed "waiting on vet info". I called Pets Best again today and this time I used 2 different forms of communication, at the same time, (by phone and by internet chat). I was waiting for over an hour on both platforms. Finally, I was connected to an agent on the phone, but online chat was still no response. While I was waiting on the phone, the automated system said "claim will take up to 25 days", but this agent told me that it will take up to 39 days. That being said, I have to wait for another week. I am very disappointed that a simple office visit claim would take so long to complete. My previous pet insurance took 3 to 5 business days, the longest claim took 2 weeks. If it should take this long again for my next claim, I will be sure to cancel my policy with Pets Best.
Insurer: Pets Best
By: Kenneth
Service was prompt and reassuring.
Service was prompt and reassuring.
Insurer: Trupanion Canada
By: Heather
Easy to understand the enrollment.
The person I dealt with was very knowledgeable and friendly. She made the process easy to understand and was clear with her statements of what was included etc.
Insurer: Trupanion Canada
By: Randy
They are always more than helpful
They are always more than helpful
Insurer: Trupanion Canada
By:
They covered what they said they would and had payment right away
They covered what they said they would and had payment right away
Insurer: Trupanion Canada
By: Sarah
Very easy to deal with.
Very easy to deal with. Very easy to talk to about my needs as well as being very helpful v
Insurer: Trupanion Canada
By:
Recommend
Wonderful experience
Insurer: Trupanion Canada
By: Michael