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Long time client disappointed
In general, I have been very pleased with the Healthy Paws Insurance program. It is easy to file a claim and the claims are processed quickly. However, I recently had a claim denied and I am very disappointed that their plan refused to cover an expense. The iris in our dog's eye changed color. Her regular veterinarians were unable to diagnose the problem saying they had never seen anything like it. We were referred to a veterinary opthalmologist. It turns out that she had a tumor growing in her eye that had to be removed to relieve pressure and to determine if it was malignant. Healthy Paws refused to cover the initial appointment with the ophthalmologist as it was categorized as a "consultation". It doesn't seem appropriate for this to be denied, as the consultation was absolutely necessary for a diagnosis and for the dog's well-being.
Insurer: Healthy Paws
By: Sara Buno Kremer
it was great easy to fill out
it was great easy to fill out
Insurer: MetLife
By: jerry jackson
I am not being reimbursed as often as I hoped
I was disappointed this time about an ear infection not being covered as a illness. It was not a condition for which she had been previously treated so I believed it would be covered. It was discovered at her annual checkup but was a new illness.
Insurer: Pets Best
By: Cheryl Wegner
Taking very long to review my claim.
Taking very long to review my claim.
Insurer: MetLife
By: customer
Easy and fast
I like the easy and practical way I can place a claim without difficulty. I love the response time and method.
Insurer: Embrace
By: Julio Hernandez
My dog got bronchitis
My dog got bronchitis, took him to the vet. He had xrays and was prescribed antibiotics. I sent the invoice to embrace and was reimbursed in less than a week. Thank you Embrace
Insurer: Embrace
By: Donna
Unable to select provider from webpage
Using 3 different windows 11 computers as well as 3 different web browsers was not able to select my provider because the field never responded. I was able to set and save the zipcode. Ran into same behavior with my samsung phone initially, while searching for answers from laptop the providers field on the phone became available after about 5 minutes, and I was finally able to submit the claim.
Insurer: Embrace
By: Pete Murray
Filed 2 claims first was settled within…
Filed 2 claims first was settled within 7 days. Second is still pending In response to review second claim was quickly settled and full anticipated amount was received! They seem to be an excellent company sometimes just a little slow to negotiate their claims.
Insurer: MetLife
By: Rita Lang