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10-Oct
Great service. Made sure I understood everything fully.
Insurer: Trupanion Canada
By: Hailey
Oncology
Had the assessment pre-authorized for the cancer treatments. Claims are so easy and fast response. Always a good experience.
Insurer: Trupanion Canada
By: Kirsten
I have always had excellent service.
I have always had excellent service.
Insurer: Trupanion Canada
By: Liane
I have been working with Trupanion for years and recommend it to my clients.
I have been working with Trupanion for years and recommend it to my clients.
Insurer: Trupanion Canada
By: Janis
Claim experience
It was our first claim and I found it was processed in a timely manner. There was ample electronic communication once claim was submitted and while it was being processed.
Insurer: Trupanion Canada
By: Lori
My great experience with Trupanion.
My vet forwarded my claim to Trupanion and it was approved and payment made to me within a week. I could not ask for better service. There is no fuss and excellent service with pleasant associates to talk to if the need occurs.
Insurer: Trupanion Canada
By: Linda
Pour l'excellent service professionnel et très courtois.
Pour l'excellent service professionnel et très courtois. Merci.
Insurer: Trupanion Canada
By: Johanne
Worth it
Probably not the fault of Trupanion but my vet said it was being "glitchy" that day, so they submitted it twice. The first notification I received was the refusal, which said "not covered." I had to log in to find out it was a duplicate. Then the real claim took quite a while to get processed, usually it's much faster. Still glad we have Trupanion, though.
Insurer: Trupanion Canada
By: Krista
So far I have had nothing but positive interactions with Trupanion.
So far I have had nothing but positive interactions with Trupanion. Every time I have called the person on the phone was helpful, knowledgeable and sympathetic.
Insurer: Trupanion Canada
By: Moira
Excellent service
Submitting claim is very easy and response is received within 48 hours.
Insurer: Trupanion Canada
By: Ron