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Habit of stalling claims asking for records already provided
I am incredibly frustrated with the constant stalling tactics and runaround from Pet's Best. They repeatedly request medical records that have already been provided to them multiple times. In December 2025, I took my dog to VCA for a sore paw and sent the paperwork to Pet's Best, I have a $500 deductible and knew that wouldn’t matter, but I wanted for them to have it on record. In May 2026, he went back to VCA, was diagnosed with allergies, and was prescribed Apoquel. For my first claim in May, I submitted the VCA bill and the Tractor Supply Apoquel receipt since it was cheaper from Tractor Supply vs buying it from the vet. Pet's Best claimed they did not receive the vet notes. I contacted VCA, who sent them, and I also personally uploaded the VCA exam notes and his full prior shot records just to be safe. I take my dogs to Pet Vet for their yearly shots because it is cheaper than the vet’s office. In June 2026, I submitted a new claim for his monthly Apoquel prescription refill. A few days later, Pet's Best halted the claim, demanding the May 2026 doctor's notes on VCA letterhead. They literally already had these on file from the first claim. Every time I submit a routine prescription refill, they pause the claim and demand the exact same historic vet notes they already verified. It is an exhausting, repetitive cycle designed to delay applying anything toward my deductible. Do better.
Insurer: Pets Best
By: cheryl tellulater
It was our first claim filed
It was our first claim filed, so there was a bit of a learning curve on the process. The customer service people were very helpful explaining the steps for the paperwork required from the vet, filing and how to upload each section . The claim was approved ahead of the procedure and is in the payment process. The detailed coverage explanation of deductible amounts, co-pay and paid amount on claim is clear.
Insurer: Fetch
By: Sarah
Quick
Quick, easy approval process. Claim paid directly to hospital.
Insurer: Trupanion
By: Jamy
Trupanion delivered for my acutely ill dog
When my dear six year old golden had an acute emergency recently, requiring an emergency department visit and extensive diagnostic workup, Trupanion accepted my claim and settled, paying exactly what the policy stated. This all occurred before I took my pup home at the end of the day.
Insurer: Trupanion
By: Pamela
Great turnaround on claim
Wow! The turn around for my claim was so fast and I had my money in no time. Super impressed with the service.
Insurer: Spot
By: Whitney Woodard
Friendly and always helpful
Friendly and always helpful
Insurer: MetLife
By: Kathleen love and girlie
Great pet insurance!
So glad for this pet insurance! It has been great.
Insurer: MetLife
By: Eli Perez
Easy to file a claim and upload…
Easy to file a claim and upload documents. Updates on status of claim were frequent. Decision on claim came in 2-3 days. Thank you!!
Insurer: Spot
By: Maura
Really easy under interface
Really easy webpage interface. Great help from real live person when I called. Speedy reimbursement.
Insurer: Trupanion
By: Julie
Continually you ask for SOAP notes when…
Continually you ask for SOAP notes when they are submitted by the vet’s office. It becomes a hassle when I have to have a 3 way call
Insurer: MetLife
By: Laura