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Very quick and efficient claim processing
Based on advice from a friend, we have had insurance for our pup Anabel since we adopted her almost 6 years ago. We initially had coverage with Pets Best, and though we had no complaints about them, we never filed a claim, so didn't test their system. After a couple of years, we changed to Healthy Paws because they have no claim limits and we felt that if we needed to file a claim, there was a good chance it would be a big one. Anabel is very active and spends a lot of time hiking with us (typically at least 50 miles per week). We recently filed our first claim, and, as we expected, it was a doozy! Anabel was bitten by a neurotoxic rattlesnake and the antivenin she needed came to more than $10,000 - our total claim was over $13,000. She was extremely lucky on several accounts and has made a full recovery. Although we would have paid for the treatment regardless, we were extremely appreciative that Healthy Paws covered all of the antivenin and processed our claim so quickly. Even though this was our first claim, which requires submitting her full medical history since coverage started, the process was very simple and the review times were extremely fast. I think we had confirmation of claim approval within a day or two of submitting all the required info, and we received the check in the mail within a week (probably would have been even faster with direct deposit). Although the premiums may seem high, it is absolutely worth it. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Anne
New pet insurance
I didn't create any claims yet - just decided to purchase it for my beloved cat as he is getting older and you can never be too sure. I have read some great pet parent experiences about Spot Pet Insurance and hope I get the same. It was relatively easy to navigate the website and I loved how transparent the conditions are. I did some research and decided this was the one as I live in NYC and things can get pretty expensive; I purchased the annual one time payment because that's just how I prefer to pay. I hope I won't ever have to use it but just in case I do, I'll be prepared.
Insurer: Spot Canada
By: Wendy
Quick and Easy
The claim process was pretty quick and easy. Got the reimbursement in about a week. I hope I don’t have to use the claims very often, but I am glad to know it’s there for me in case anything happens
Insurer: Spot Canada
By: Zach
quick and easy to deal with
quick and easy to deal with
Insurer: Trupanion Canada
By: Kirsty
the agent immediately had all my account info at hand.
the agent immediately had all my account info at hand. no need to recite a bunch of credentials.
Insurer: Trupanion Canada
By: Erin
Outstanding Customer Service!
The customer service group are amazing, always so friendly and willing to really listen to the issues. It feels like they want to resolve this just as much as the caller. I submitted some claims that went back as far as 2015 and they were processed with no issues at all. The claims are processed quickly and efficiently. This is why I always recommend Trupanion. Thank you once again for a positive experience.
Insurer: Trupanion Canada
By: Darlene
Through all years we have been enrolled with Trupanion we have always had top notch service they have always been there for our "furry family" members when we need it most.
Through all years we have been enrolled with Trupanion, we have always had top notch service, they have always been there for our "furry family" members when we need it most.
Insurer: Trupanion Canada
By: Laura
So Easy To Submit A Claim....
Trupanion has a very easy, straight forward claims process. Much appreciated.
Insurer: Trupanion Canada
By: Barbara
You e been amazing thank you
You e been amazing, thank you
Insurer: Trupanion Canada
By: Karin