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Thank you for being such a great asset…
Thank you for being such a great asset to pet owners. The service is timely and the follow through is wonderful. If you have questions the staff is easily accessible. The payments are direct deposited and go right into my bank account. I highly recommend this company. Again, thank you for serving us.
Insurer: Spot
By: Jeffrey Dean Norman
Awful customer service received on 18 August 2020
I submitted a claim for one of the two pets covered thru this insurance. The second claim came back right away and the one I submitted first was not therefore I called to follow-up. The individual that took my call explained that it was taking longer because it was an illness claim and not a wellness claim. I advised this individual that it was a wellness visit. Then, the customer service rep advised to wait a few more weeks. A few days after, I received an email stating that the visit was not covered. I called once again and spoke with Cheryl. She explained that this was received as an illness therefore I had to appeal. I submitted the appeal however, I had another email stating that there was a change on this pet's policy. I called the insurance and was on hold for approximately 27 minutes. Then, I spoke with Reggie. I explained why I was calling and he told me not to worry about it and file the appeal. I then told him that I filed the appeal and the reason I was calling was to ask a couple of questions on an email that I received. It was obvious that he did not want to listen to what I had to say. He did not seem interested in helping me out. I asked about the email received on Monday, 17 August at 6:58 am and he said not to worry because there was nothing in the system about this email that I was referring to regarding my one pet's policy. I was explaining that I had other questions regarding the policy and as I was trying to explain what I was referring to, Reggie hung up. I am very disappointed the way this was handled. Bottom line, I tried to write this review as best as possible without going on and on. I am pleased to say that after Reggie hung up on me, I called and spoke with Maya. This lady was very professional and asked for my policy number which the previous customer service did not. Maya took the time to listen to why I was calling. At the end of the day, I do not plan on keeping my pet with this insurance. I believe that customer service is very important. I understand that we are going through some difficult times however, does that give the customer service representative a right to hung up on the customer? Hope this helps in deciding what pet insurance is best for you and your pet. Thank you.
Insurer: Pets Best
By: Ally
SPOT review.
We have been choosing insurance for our toy poodle Rosie for a very long time. We decided to choose the insurance company SPOT. Compared to other insurances, this company is better andalso cheaper; has a 90% coverage: accidents, illnesses and plus the health of the puppy. We have already had two complaints about our visits to veterenary clinic and insurance covered it, we are absolutely delighted. The claims were reviewed and reimbursed in a short time! We are very glad that we have chosen this insurance!
Insurer: Spot
By: Guzel Timergaleeva
4 days was all it took
4 days was all it took. I am a new pet owner and my baby had to go to the Vet. I was worried about the entire submitting a claim process, but it was seamless. I submitted it on a Friday by Wednesday my direct deposit came and SPOT covered more than I expected. It was seamless
Insurer: Spot Canada
By: Bree
My vet told me.
My vet told me.
Insurer: Trupanion Canada
By: Becky
Second to none!
Response to claims is thorough and easy to understand. More importantly, response time is very fast.
Insurer: Trupanion Canada
By: Susan
Thank you.
So easy and stress free!!! I had to go for emergency surgery the same day Magni had his emergency. I was able to focus on my health knowing my vets and trupanion were taking care of my dog.
Insurer: Trupanion Canada
By: Katherine
Very friendly and knowledgeable
Very friendly and knowledgeable
Insurer: Trupanion Canada
By: DEMETRIOS
Highly satisfied with our experience
Very prompt, friendly and efficient claims process. Always able to call and speak with someone; delightfully helpful!
Insurer: Trupanion Canada
By: Nicola
Very quick in paying and vet can do claim so very convenient
Very quick in paying and vet can do claim so very convenient
Insurer: Trupanion Canada
By: Micheline