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Pet parents across the U.S. and Canada have left over 217,166 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Have yet to actually do nothing more than pay premiums so I cannot comment on how well they do in that regard.
Have yet to actually do nothing more than pay premiums, so I cannot comment on how well they do in that regard. The customer service, in this case "Katie", was superb. I cannot say ANYTHING negative about her or how she handled my particular issue.
Insurer: Trupanion Canada
By: Edward
Great First Claim Experience
Claim was easy to make as it was done at the veterinary office by staff at conclusion of appointment. It only took a couple extra minutes for them to file the claim, which I'm sure is great for clinic staff. I received notice of filed claim from Trupanion and then a week or so later, the results. It showed clearly the amount applied to my deductible for that health issue and everything was easy to follow. Everything was as I expected. Given this is my first time with insurance and my first '�claim'� I was very happy that everything was as they said it would be. No sneaky charges and very transparent on everything.
Insurer: Trupanion Canada
By: ALEX
Exceptional Service
You are an amazing company. Extremely efficient with claims and always helpful. I praise you everytime I am at the vet, letting them know just how great you are.
Insurer: Trupanion Canada
By: Brenda
Excellent customer service.
Excellent customer service. Answered all of my questions promptly and emailed me immediately with instructions to file the claim.
Insurer: Trupanion Canada
By: Marlene
Enjoying your pet in his senior years.
I am extremely pleased with Trupanion. I make the claim at the vets office after my visit and Trupanion pays the vet directly. No muss no fuss. It's a load off my mind since my senior dog needs lots of tender loving care and many many medications at this point in his life.
Insurer: Trupanion Canada
By: Charlotte
Each of my interactions with any rep has been positive particularly when Maximus was gravely ill.
Each of my interactions with any rep has been positive particularly when Maximus was gravely ill. Please do not change how your reps manage calls, empathy, consideration and a kind listening voice is a stellar quality service. Thank you.
Insurer: Trupanion Canada
By: Vanessa
Wonderful staff willing to help at all times.
Wonderful staff willing to help at all times.
Insurer: Trupanion Canada
By: Kyla
Service good.
Service good..... some policies are not so go.
Insurer: Trupanion Canada
By: Todd
Trupanion is a great partner
Quick communication, process and results.
Insurer: Trupanion Canada
By: Mark