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Slow to process and denies claim
My dog kept getting ear infections and the vet said he needed to put him under anesthesia to clean it out to see deep down to make sure nothing was in it causing the repeated infections. The insurance denied the claim saying it was “grooming”. They also repeatedly claim they can’t “read a claim” (Even though scans are readable by everyone else we fax to) or it “doesn’t have all the paperwork” when I call they admit they have it but it took weeks to get it processed.
Insurer: Pets Best
By: Lisa McWhirter
Amazing and compassionate service
I can’t say how lucky I am to have Trupanion. I was always wary of pet insurance. When I was growing up, the vet warned my mom against it for our house full of pets so we never looked into it but when I got my own pets, the vets urged me to reconsider. It’s been lifesaving for them and for me. Unlike every other kind of insurance I’ve dealt with (both personally and as an attorney) Trupanion is efficient, easy to use, incredibly low in cost, and most importantly, has quite literally saved the lives of every single one of my cats multiple times, no questions asked. More importantly, when two of them were extremely ill, staff contacted me just to ask how they were doing and when one of them passed away, they sent a condolence card. There is no way I could have afforded the proper care for these cats on my own and knowing that Trupanion had my back has made it easier to make the right choices for their health.
Insurer: Trupanion
By: Samantha
Healthy paws insurance is the beat; highly recommend!
We have had healthy paws for over a year now and they have been exceptional. They always explain what they cover clearly, there are no surprises, and their review process for claims and money back is always very fast. We’ve been so happy with them and highly recommend.
Insurer: Healthy Paws
By: Danielle
Excellent Insurance
When I was looking for pet insurance I chose Healthy Paws cause they have no cap for the year. Well I've been with them for over 7 years and I have 2 shepherds and no matter what has happened, I have never had a problem with a claim. They have been great and excellent customer service. I get follow up emails asking how my shepherds are doing. With kamala. She had both calls repaired and no issues even with her PT afterwards. I'm very grateful.
Insurer: Healthy Paws
By: Shelley
Happy to know my Baby is covered by a great health insurance!!
I enrolled with healthy paws when I picked my best friend from the humane society! I’m so glad I did. He recently had to have surgery to repair his ACL. Healthy Paws is a blessing. It cut the cost drastically and the customer service is phenomenal! I highly recommend Healthy Paws!!
Insurer: Healthy Paws
By: Nancy
4 days was all it took
4 days was all it took. I am a new pet owner and my baby had to go to the Vet. I was worried about the entire submitting a claim process, but it was seamless. I submitted it on a Friday by Wednesday my direct deposit came and SPOT covered more than I expected. It was seamless
Insurer: Spot
By: Bree mercer
This is the best policy I could find…
This is the best policy I could find for my Pekingese. Thanks!
Insurer: Prudent Pet
By: Pamela Martin Bruce
When I call in everyone is very friendly and helpful.
When I call in, everyone is very friendly and helpful. My calls are answered quickly. I appreciate speaking to a person immediately versus a machine with all kinds of push options before I can talk to someone.
Insurer: Trupanion Canada
By: Tammy-Lee
You are always there for our 3 boys no issues with payments.
You are always there for our 3 boys, no issues with payments.
Insurer: Trupanion Canada
By: