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Getting Healthy Paws pet insurance for our Lab, Gibbs was one of the best decisions we ever made.
This was our fist time getting insurance for a pet. We did a lot of research, and decided Healthy Paws was the best choice. Our experience with them has exceeded our expectations! In the past three years, Gibbs has had two expensive surgeries due to problems with leg joints. Each time, the claims process has been incredibly easy. All we had to do is upload the invoice from our vet, and Healthy Paws took care of the rest! Their representatives even contacted us after each surgery to see how Gibbs was doing. And best of all, the whole process was incredibly fast from start to finish!
Insurer: Healthy Paws
By: Bob
Excellent customer service
Vanessa was wonderful in her customer service and really getting as immediate action as she could for my dog’s condition. My only complaint with the company is that they can’t guarantee what will be covered, so that’s a bit stressful when you’re relying on the info to make a decision. Otherwise, making a claim is very fast and easy, and my first payment for what’s been covered so far came very quickly.
Insurer: Figo
By: Amber
Saved my dog's life!
I could not be happier with Healthy Paws. My two dogs are covered, and our claims are always reimbursed within just a few days. It's very easy to submit invoices for reimbursement via the mobile app. The customer service is amazing, and I can tell that the staff are very caring. One of my dogs has cancer, and without Healthy Paws, he simply wouldn't still be here. We are so grateful.
Insurer: Healthy Paws
By: Rachel
Bad company
Bad customers service and long reimbursement waits
Insurer: Pets Best
By: Tammy
Best decision I ever made.
The best decision I ever made! My dog has been through surgery twice and Healthy Paws has been our savior. I cannot recomend them enough.
Insurer: Healthy Paws
By: Yne
The best pet insurance available!
I highly recommend embrace! I’ve had them since my dog was a pup. Customer service from day one was excellent. Claims are simple and refunds are quick. Coverage is excellent!!!
Insurer: Embrace
By: Teresa
Doubled premium and more than doubled deductible after just one year.
Started my policy when my puppy was less than one year. When it came time for policy renewal (one year later), they raised our premium from $352.81 to $618.65 and deductible from $200 to $500. Needless to say, I'm canceling my policy.
Insurer: Figo
By: Sebastian
Long waiting period
Takes very long for them to look at all claims (wellness, sickness, injury). Before I got the insurance, I was under the impression that they have fast claims, because that’s what they stated on there website. It says “ Our plans also have the shortest waiting period in the industry ; just 3 days for accidents 14 days for illness and 6 months for cruciate ligaments event". I get my dogs adequan shot for her IVDD every month. And they take 50 days to even look at the claim... I really wished I sticked to another pet insurance. Now I can’t because her condition would be a pre existing condition to other insurance companies. They always use the excuse “sorry for the delay, we have a high volume of claims to look at”... I mean who doesn't?
Insurer: Pets Best
By: Nikki Alviz
Our little girl had many medical issues...
Our little girl had many medical issues these past 2 years. Spot was able to cover our claims very quickly. The biggest hurdle we thought we would face was when we moved 3 times in 1 year due to my husband's job. Trying to locate a licensed vet that was covered by Spot was much easier than we anticipated. We were able to give her specialty care these last two years and her doctors were able to improve her quality of life. - Shelly S.
Insurer: Spot Canada
By: Shelly
Our little girl had many medical issues...
Our little girl had many medical issues these past 2 years. Spot was able to cover our claims very quickly. The biggest hurdle we thought we would face was when we moved 3 times in 1 year due to my husband's job. Trying to locate a licensed vet that was covered by Spot was much easier than we anticipated. We were able to give her specialty care these last two years and her doctors were able to improve her quality of life. - Shelly S.
Insurer: Spot
By: Shelly