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RUN FROM THEM AS FAST AS YOU CAN
I don't know how this company has 4.5 star ratings because it is THE WORST!!! I've had insurance with them since 2016 for my 14 yr old dog who has bad arthritis. I am stuck because of this condition. Every year the monthly premium almost doubles and the coverage goes down. In the beginning they were great, but as the years past by they started denying almost every claim. And the ones they do pay take forever to get reimbursed. I have far too many complaints to write here, but trust me when I say find a different company to insure your pet. I'm so tired of fighting for everything with them, and losing. Things they paid for years are now being questioned and even though I pay extra for the holistic rider on his policy, they find excuses to not cover much of the holistic care. But if you want to pump your pup full of drugs they will pay for that. I think it's time to put that premium payment in a savings account instead of giving it to this horrible company. I'd save money in the long run paying out of pocket rather than this insurance which is more headache than it's worth. I will say they have very nice customer service reps who really feel bad when I call in crying because a claim was denied. It's too bad they work for such a horrible company and can't actually do anything to help. Wish I could give negative stars.
Insurer: Trupanion
By: Jamie Burton
We are so happy to have chosen Trupanion when our Golden Retriever was just a puppy!!
When we brought our puppy home, we decided to purchase pet insurance. We did our research and decided on Trupanion. After 11 1/2 years with Trupanion and on going to this day, we don't have one regret. They are professional, fast and so helpful. I hear from friends who went with other pet insurance companies and am sorry they didn't go with Trupanion. With Trupanion, they are very clear what they cover, there is no fine print. They are as clear as day what they cover. With numerous surgeries (Hip Replacement and Knee surgery) Trupanion has covered 90% of Dakota's care. We are so grateful we had the coverage we did. As Dakota's senior years are here now, having all the care from previous years has helped her enjoy it to the fullest.
Insurer: Trupanion
By: Mary
Price too high
Price too high
Insurer: Trupanion Canada
By: Artin
Prompt service excellent response time for approvals.
Prompt service, excellent response time for approvals. Highly recommended. Especially when your mind is on doing everything to help your pet...thanks Trupanion.
Insurer: Trupanion Canada
By: Suzanne
The fact that my premium has gone up by about 20% in one year is absolutely insane to me.
The fact that my premium has gone up by about 20% in one year is absolutely insane to me. this is terrible business and i regret choosing this insurance.
Insurer: Trupanion Canada
By: Bailey
The paperwork is always done efficiently.
The paperwork is always done efficiently. We set-up direct deposit, after sending the voided cheque. We received an email saying completed.
Insurer: Trupanion Canada
By: Ron
The quality of customer service and the level of coverage is amazing.
The quality of customer service and the level of coverage is amazing. It puts me at ease that I know I can count on this plan for my dogs.
Insurer: Trupanion Canada
By: Kylie
The staff are always extremely helpful and professional.
The staff are always extremely helpful and professional.
Insurer: Trupanion Canada
By: Monique
Very prompt assessment of claim and payment - thank you!
Very prompt assessment of claim and payment - thank you!! Not sure what the rationale is for not covering examination of a pet with an emergency health issue that leads to treatment? Would be very interested in the reasoning behind this. Thanks!
Insurer: Trupanion Canada
By: Jim
You are so helpful and quick to respond.
You are so helpful and quick to respond.
Insurer: Trupanion Canada
By: Cam