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Pet parents across the U.S. and Canada have left over 210,291 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great customer service!
The claim forms are easy to submit online and payments are made so can be deposited directly into the bank.
Insurer: Nationwide
By: Linda
Excellent service and easy, quick claim
The website and phone customer service is excellent. The claim process is straight forward and our claim was processed quickly.
Insurer: Nationwide
By: Heidi
Nationwide is a life-saving insurance plan for pets and a sigh of relief for pet owners
I have used Nationwide (then VPI) for all three of my poodles, and that has been over twenty-five years. I have chosen the Major Medical plan and have been quite pleased with it. The poodle I have now has heart disease, and although I‘ve been given very good reimbursements, I am no longer being reimbursed for the medicine Mexilitene which is prescribed for his ventricular arrhythmia . I do not understand why it is limited because the arrhythmia will never be cured, so this medicine is for the rest of my poodle’s life. That is my major complaint. Second, I would like to use the online invoice feature, but many times I get an email that says the photo of the receipt was not able to be seen. Therefore, I either have to pay to have it faxed or send it by mail. Third, I wish Nationwide would allow vets to submi the full invoice to them, and then have the pet owner pay the balance. This is what other insurances do. Besides those three complaints/suggestions, I am very happy with Nationwide and plan to use them for my next dog.
Insurer: Nationwide
By: Sharon
Best pet insurance ever
We have 2 pugs, Fred is 13 and Maddie is a rescue, probably 8. We previously had insurance with a competitive insurer, it starts with an N.........e. They changed a condition of Fred’s to pre-existing on an annual renewal and told us no one else would insure our pets due to their age. I did a lot of research on all the pet insurers. We went with Embrace. It was within the 1st 2 months we had to rush Maddy to emergency, after a grooming appt she developed a collapsed trachea. We submitted our claims and hoped for the best. Embrace covered just as they said and we had our reimbursement within about 15 days. A few weeks later Fred developed a liver infection and was hospitalized. All covered. He now has developed diabetes, again hospitalized and again covered. I can’t tell you how wonderful Embrace has been, from the person who answers the phone to the adjuster who writes the check, they truly are simply the best! Hands down !
Insurer: Embrace
By: Trixie
overall good
I have been using Nationwide for many years ….when they were PVI. Up to now everything seems to be working well. They have become very prompt in getting back to me with my claims.
Insurer: Nationwide
By: Maureen
Thank goodness for pet insurance!
While the coverage is good, I am disappointed that we can't have pre existing conditions removed. Champ was a rescue and when we took ownership our vet documented that he had a skin condition and eventually would require a teeth cleaning. Well, both of those items have been cleared up (100% out of my pocket) and he has no pending diagnosis. Why can't the pre existing clauses for both of those items be removed from his policy? Also, while it is convenient to be able to email the claim, it is burdensome and a waste of paper to fill out the claim form and print it just so that I can sign it and rescan it. Am I missing an enhancement to claims filing? Otherwise, love the coverage.
Insurer: Nationwide
By: Cynthia
Need pet insurance? Trupanion is the way to go..
We had to submit a follow-up claim for a surgical procedure that needed a bit of tweaking. Trupanion processed the claim quickly and with no hassle. When we first got Trupanion insurance, we were a bit hesitant, having heard bad things about pet insurance. However, after our first Berner cost us thousands of dollars for cancer treatment, we thought we should get insurance on our new Berner puppy. After researching several pet insurance compnies, reading reviews from customers, and comparing costs and coverage, we selected Trupanion. We have been happy we did, and have been completely satisfied with their service. For what it's worth, our vet also says he has heard good things about Trupanion.
Insurer: Trupanion
By: Lynne
Thank you Trupanion for taking some of the financial stress off of us and allowing us to treat Ruby with her cancer
With the help of Trupanion I am able to afford to treat my dog Rubys cancer. She means the world to me! Thank You Trupanion!!
Insurer: Trupanion
By: Judy
Terrific!
You guys have been terrific and very responsive. I have sent a couple of friends and family to you for their pet insurance.
Insurer: Nationwide
By: Ann-Marie
Thanks for keeping my girl healthy!
Xena is an expensive rescue and I'm so grateful that Nationwide has been able to help us out. Could not have my girl healthy without Nationwide!
Insurer: Nationwide
By: Sarah