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Still deciding whether to stick with them or not
I made a claim for an ear infection my cat had. It was my first claim and I just wanted the $30 applied to my deductible. I figured it would be really simple. The claim took FOREVER to process. It has me nervous for when I need reimbursed for a serious expense. Literally over 40 days to process. My friend works for Trupanion and they require claims to be processed in 1-2 days. It’s astounding to me the difference. Trupanion is more expensive, but I guess you get what you pay for... Anyways the needed records from an old vet. When I provided the vets info they requested the records and sent me an email explaining if they didn’t get the records in 3 days they’d contact me for help getting them. 5 or so days pass, boom email saying my claim is denied because they didn’t get records. I called and got the RUDEST customer rep. She said it’s because I never called back to provide them with the missing records. No one told me the vet didn’t send it! She kept repeating the same line and told me basically too bad the claim is closed. I called the vet and they emailed records the day it was requested. They even forwarded me their original email. I called back and got a much nicer rep who explained the claims auto close after 40 days. She pulled up the records in seconds and said they never got uploaded. She reopened the claim and by the next week the money was processed towards my deductible. Would that have happened if I got the rude woman again? I got pet insurance after spending $10,000 on my dog who died last year from a terrible autoimmune disease. I can’t imagine if I was trying to be reimbursed for one of the regular $2k emergency vet fees. 40 plus days and all that stress and hassle?? I’m already asking friends who they use to see about switching. They need to make sure all their customer reps are like the second woman I spoke to.
Insurer: Pets Best
By: Abby
Great person on the phone high prices.
Great person on the phone, high prices.
Insurer: Trupanion Canada
By: Jodi
I thought he was pleasant to deal with knowledgeable & was efficient.
I thought he was pleasant to deal with, knowledgeable & was efficient.
Insurer: Trupanion Canada
By: Melanie
It was easy and simple to understand and navigate through.
It was easy and simple to understand and navigate through. The coverages and price plans are straight forward with different levels of options. I have several friends that have trupanion and highly recommend this coverage.
Insurer: Trupanion Canada
By:
It’s a pleasure to talk with someone(always the case)who understands being a pet owner & is most helpful ???????
It’s a pleasure to talk with someone(always the case)who understands being a pet owner & is most helpful ???????
Insurer: Trupanion Canada
By: Judy
No Body is perfect
No Body is perfect
Insurer: Trupanion Canada
By:
Quick settlement
Quick settlement
Insurer: Trupanion Canada
By: Wendy
representatives are always around to help in any situation and will work with you to get you the answers or help you need.
representatives are always around to help in any situation, and will work with you to get you the answers or help you need. The coverage is great, and I love that it's per condition deductible - with pets, long term illness and disease is unfortunately common; this type of deductible helps cover them long term, and that's a huge relief. Trupanion are pet lovers, I can tell every time I've had to talk with them :)
Insurer: Trupanion Canada
By: Alexandra
Staff and service are amazing very helpful and patient
Staff and service are amazing very helpful and patient
Insurer: Trupanion Canada
By: Paula
Trupanion has been awesome everytime I contact them ;)
Trupanion has been awesome everytime I contact them ;)
Insurer: Trupanion Canada
By: Sylvie