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This coverage sucks!
This coverage sucks! I can only take my dog to the vet once a year otherwise I've reached my max?! I will be definitely looking for better coverage even if I'm paying more.
Insurer: Pets Best
By: Chris Smi
Excellent communication
Excellent communication. Plan coverage is excellent and everything is so easy to process. I greatly appreciate that there are no hidden exclusions or unexpected things denied on my policy. This was a great purchase - we had a puppy with an injury and minor illness. I’m so happy with this plan!
Insurer: Pets Best
By: Amy
I would not even give a star if there…
I would not even give a star if there was a choice! They take your money & don’t process your claims timely! Don’t waste your hard money! Don’t get it or cancel ASAP!!! Get you the Care Credit card for what you pay monthly you can do that with Care Credit at 18 months no interest! This company is such a scam and they sit on claims!!!! Don’t fall for the cancellation specialist who will do anything to get you to not cancel and push you to the back burner!!!! Trust me it’s a fight to get them to pay a claim and they just SIT there never assigned to a claims specialist for processing!!! They only want $$$$$$$ all lies don’t fall for all you have to do is submit on line!! Never again will I be taken advantage of!! Disgrace!!!!!!
Insurer: Trupanion
By: Catherine Esteppe
Too long to process claim.
Too long to process claim. The premiums are getting more and more expensive every year.
Insurer: Pets Best
By: TC
Blown away by the customer service and attention to details
First time I've purchased pet insurance and this is on my Australian Shepherd youngster. I got the insurance policy AND the Wellness Rewards policy to boot. Because Fizz is young, I opted to schedule him for a wellness check to fill out the orthopedic exam for waiver of waiting period (rough and tumble boy!) I got a reminder that Embrace had not received it (Vet's office was faxing in, but sometimes those things fail), so I sent an email with the Filled/signed form from the Vet, as well as an image of the bill that I paid for that appointment. I never thought about it falling under the Wellness Rewards, I simply sent it to show that it was actually performed at the Vet's office. Next thing I know, I've gotten an email 3 business days later confirming they received my form and the waiver is applied on the orthopedic side, and 3 business days after that an email confirming they've accepted, processed, and paid for that visit under my Wellness Rewards and a check is on it's way! I think there's a whole lot of industries out there that could take a lesson in how to take care of your customers! Thank you so much!!
Insurer: Embrace
By: Michelle
Customer service was amazing
Customer service was amazing, the person that helped me over the phone was very knowledgeable and answered all of my questions with ease and was very good with following up with me. It took three times of rescheduling until I finally was able to go over a plan with her and sign up my two cats. I am a super busy person, but she didn't give up 🙂 I look forward to working with this company it is very reasonable compared to other companies and seems to cover more in certain areas. Sincerely, Christina B
Insurer: Prudent Pet
By: Christina Borg
Great pet insurance
I have this pet insurance on my dog since he was 8 months old and he will be 8 years old in 2 months. I never had a problem with any claim I submitted to Healthy Paws. They have a great app on my I phone that is so easy to use. They respond to the claim immediately and keeps me updated by email. The claim process is very quick and I received my check in days with a clear explanation of the covered items. I called a few times to see if see if something was covered and a real person answered on the first few rings and was clear and very polite. I suggest this insurance to anyone and I do this on a regular basis at the dog park.
Insurer: Healthy Paws
By: Thomas
Love Trupanion
My dog was attacked by a large dog and suffered life threatening injuries. The ease of the claims and the friendliness and competent staff have been so helpful and appreciated during this difficult time. We are so thankful we have Trupanion coverage.
Insurer: Trupanion
By: Liz
I have this pet insurance on my dog…
I have this pet insurance on my dog since he was 8 months old and he will be 8 years old in 2 months. I never had a problem with any claim I submitted to Healthy Paws. They have a great app on my I phone that is so easy to use. They respond to the claim immediately and keeps me updated by email. The claim process is very quick and I received my check in days with a clear explanation of the covered items. I called a few times to see if see if something was covered and a real person answered on the first few rings and was clear and very polite. I suggest this insurance to anyone and I do this on a regular basis at the dog park.
Insurer: Healthy Paws
By: Thomas F Roche
Awesome claim and customer service!
We have had our Italian Greyhound, Sophie, on Trupanion since we got her! We picked a plan that worked for us and have had nothing but fast claim service and cant say enough good things about the company! Highly recommend!
Insurer: Trupanion
By: Jo