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Pet parents across the U.S. and Canada have left over 216,984 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I am so disappointed with Pets…
I am so disappointed with Pets Best;they sold me a policy in bad faith. I was deciding between PB, and Trupanion. When I spoke to the PB representative, I explained that my puppy had 2 issues, that cost a lot of money, and that is why I wanted to get pet insurance. I was upfront about every detail; I was told that as long as it doesn't happen again, in the first 3 days, after signing up, we would be covered. Unfortunately he had to have surgery within the first month, and they denied my claim, stating something that was never sent to me, until after I signed up with them. One of their selling points was that they settle all claims, within one week; it took months for the first claim. Then they said, that the first claim can take longer, but all claims after will be with 1 week. I asked why they didn't pay a different claim, which they said was direct deposited (I never gave them my bank info, or signed up for direct deposit (another lie). I have one more pending claim, from 1/12, which is going on 5 weeks; still haven't heard anything. I emailed them, outlining all the above, in great detail, and asked what they are going to do, to restore my faith in Pets Best. GUESS WHAT - NO RESPONSE . They haven't paid one single claim, but they had no problem billing my credit card, for the 2nd payment. I also told them to listen to their phone recording, so they can hear exactly what I disclosed, and the reply I got, from their representative. I write a lot of GOOD reviews; this is not the norm for me, to complain about a company. This is justified. STAY AWAY FROM PETS BEST
Insurer: Pets Best
By: Chuck Heifetz
Awesome experience
Figo is a breeze to work with. I submitted my claim and had the money in my bank account in less than 5 days. It made the stress of having an almost $1500 emergency vet bill so much more manageable. I have very high standards when it comes to customer service and Figo passed with flying colors.
Insurer: Figo
By: Jill
ASPCA Pet Insurance is a must have
Having ASPCA Pet Insurance allows me to have peace of mind. I am confident in knowing that if my dog Feddi gets sick or hurt my decision to take him to the vet and do what is necessary to get him better is not based on what I can afford. I did my homework before purchasing pet insurance and felt ASPCA pet insurance offered the most for the money. Submitting a claim is easy and they reimburse quickly. They also have wonderful customer service. I highly recommend them.
Insurer: ASPCA
By: Michele
x rays for Louie, the Siberian kitty
The insurance worked out great for my kitty and me. I was relieved to know I did not have to pay the whole vet bill as it was expensive. It felt friendly and caring. Thank-you.
Insurer: Trupanion Canada
By: Ginette
Trupanion Recommendation
Trupanion has always been professional and quick to deal with claims. I would recommend Trupanion to anyone with a pet. You may not believe you will ever need it but if and when you do you will be very grateful.
Insurer: Trupanion Canada
By: Judi
Super fast claims!
Great claims department. Very very quick. I love how easy it is to use. Only downside is how expensive my premiums are and that I have to purchase an additional policy rider for 'œalternative care'
Insurer: Trupanion Canada
By: Jenna
Placing a claim
from the first time we called about placing a claim to each subsequent claim it was quickly resolve. Staff are courteous
Insurer: Trupanion Canada
By: Liz
Nettie's claim
When submitting our claim Trupanion was very quick about answering and giving explanation of their answer.
Insurer: Trupanion Canada
By: Laura
Molly and I thank-you
Always pleasant and ready to look into any problem. I was so pleased when my Molly's Cushings was flagged so that all claims will be paid. I appreciate the emails to tell me that a claim has been filed and know that within a couple of days payment will be in the bank. Thank-you for making things a little less stressful.
Insurer: Trupanion Canada
By: Lynn
I love my yorkie
I love not worrying how I am going to be able to afford to look after my 16 year old yorkie. Trupanion always helps out with the cost of his medicines.
Insurer: Trupanion Canada
By: Janice