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I have only started a policy for my 2…
I have only started a policy for my 2 year old rescued dog. I took her to her to a clinic after only 2 weeks of adoption, so she would be current with all of her vaccines , full check up, and to make sure she Had no pre existing condition before stating a plan with trupanion. And the doctor was very clear saying my dog has NO PREEXISTING CONDITION. She asked me everything about my new dog, and she was adapting to her new house, diet etc... just like a normal doctor would do. I told her I had no idea what of food my dog was eating before we had adopted her but she was now eating a good quality of dog food( which I asked a vet to help me choosing the best option of dog food ). And because of the transition of a different diet, my dog had an upset stomach and puked 1 time. The doctor said it is absolutely normal and not to worry about. Sure enough , trupanion has listed my dog with a preexisting condition, stating DIGESTIVE ISSUE. I called them right away when I got my dogs coverage today, I was so disappointed, this is so frustrating. Why would they ever have this on my dogs policy if it is not their intention to NEVER COVER MY DOG FIR ANY DIGESTIVE ISSUE RELATED IN THE FUTURE. I am so glad I am reading all of these reviews here today. Because today is the first day of coverage, I haven’t used their plan yet, but I know this will be a huge issue down the road .... thank you so much for everybody who wrote in here. I am going to cancel this today . Please don’t bother replying to this , asking me to call and having someone to talk with and help me. I already called twice today, and was denied any help twice. My respond: THERE ARE NO NOTES FROM THE DOCTOR. The only note is from the tech. The only note from the doctor is that THERE IS NO PREEXISTING CONDITION, and specially no digestive issues. But trupanion used a note from a tech anyways...
Insurer: Trupanion
By: Leticia Benites
Every dog/cat deserves the best
Great company to deal with
Insurer: Pets Plus Us
By: Heather
Excellent Company!
Amazing customer service. Complete ease of submitting claims. Prompt payment of covered claims. I love HealthyPaws!
Insurer: Healthy Paws
By: Elena
Always fast & excellent customer service!
We have 3 dogs, all with the protection of Trupanion pet insurance. All claims are processed quickly, with no hassle, an easy form, and great prices for our peace of mind. Thank you for making our lives a little easier.
Insurer: Trupanion
By: Eleanor
Trupanion Pet Insurance They are AWESOME I have had them for 15 years
Everyone who has a pet should have Trupanion Pet Insurance...They really care about you and your pets health.
Insurer: Trupanion
By: Virginia
Straightforward and Simple
Pets Best keeps it straightforward and so simple! We took our dog to the vet, took a picture of the receipt, logged into Pets Best, made a claim by uploading the pic, and the money was in our account in a couple of weeks. We appreciate Pets Best and how easy they make it for us and our dog. She keeps us on our toes so her insurance doesn't!
Insurer: Pets Best
By: Brandy
To be honest when I came home that night I spoke to my wife at how amazing John was on the phone.
To be honest, when I came home that night I spoke to my wife at how amazing John was on the phone. If all your employees are like John, you guys have the best customer service team I know of. Great work guys, keep it up.
Insurer: Trupanion Canada
By: Gary
Trupanion is amazing!
Trupanion is amazing!! Has been a life saver for me with both Hank and Jake!!
Insurer: Trupanion Canada
By:
Very friendly helpful and answered all my questions.
Very friendly, helpful, and answered all my questions.
Insurer: Trupanion Canada
By: Ryan
The greatest insurance in the world
we have never ever had a problem with Trupanion. Every claim runs very smoothly.
Insurer: Trupanion Canada
By: Maggie